8 Replies Latest reply on Jan 6, 2017 5:46 AM by jbm007

    CS 6 serial number revoked

    Dean Hopper

      On Christmas Day, when I launched Photoshop, CS 6, it popped up a requestor for the serial number to be entered.  When I entered it, it comes back with "The serial number you entered has been revoked.  This product cannot be installed.  Please contact Customer Support."  The customer support options just run in a circle, with no resolution.

       

      The software has been installed on my iMac for several years without a problem.  Even after upgrading to the newest OS patch, 10.12.2, it worked fine for 5 days before the requestor appeared.

       

      I have followed the instructions posted in several forum threads all to no avail.  When I called the 800 number listed in one of the threads, after navigating the menus the message was that there was no phone support for the product in question.

       

      I have the original CD and serial number.

       

      I also noticed that when I checked my Adobe account that only Lightroom was listed.

       

      Please do not suggest that I follow any of the recommendations in the other threads, I have tried them to no avail.

       

      Is it time to find new software?

        • 1. Re: CS 6 serial number revoked
          gener7 Adobe Community Professional & MVP

          Contact Customer Care   Under "Still Need Help", try the chat option.

           

          Also you can register CS6 in your Products Page. What happens when you try?

          • 2. Re: CS 6 serial number revoked
            Dean Hopper Level 1

            Thanks for the suggestion.  My last try a a reply was interrupted by a survey request from Adobe, so I don't know if it went through or not.  In any case my reply will be sorter this time.  Customer rep told me my software was counterfeit,  which having taken about 3 years to determine means I have no recourse.  Thanks a lot Adobe. Needless to say I will not be going back to Adobe software.

             

            Thanks again.

            • 3. Re: CS 6 serial number revoked
              gener7 Adobe Community Professional & MVP

              Sorry to hear it. If the serial number successfully activated, and Adobe soon found it to be bogus then your copy of Photoshop would continue to run until you try to activate it again.

               

              Gene

              • 4. Re: CS 6 serial number revoked
                Dean Hopper Level 1

                Perhaps that is true. However, I think that they actively checked for these "counterfeit" copies and then sent code to the software to revert them to trial mode.  Why else would software that has been running for years suddenly come up as trial mode.  In fact the exact quote from the customer rep was "We initiated stopped counterfeit software in 2015, And it is an ongoing fight against counterfeiting software."  The improper language is right from the transcript.

                 

                When you enter your serial number it should be checked, which is obviously was, and found to be a valid number.  Therefore if valid was is also a duplicate number.  There in lies the rub.  They apparently only checked to see if it was valid and nothing more.

                 

                So my complaint still is that if they had checked the numbers properly I wold have know right away that there was a problem, not 3 years after the fact, when there is no recourse against the vendor.

                • 5. Re: CS 6 serial number revoked
                  gener7 Adobe Community Professional & MVP

                  I wouldn't be surprised if they started deactivating software instead of waiting for a reinstall.

                   

                  Anyway the green checkmark you see when the serial number is entered just indicates the number was entered properly and for the correct product. That's all.

                   

                  When you activate it then it checks to see if it hasn't already been activated more than a certain number of times. If it passes muster, your software is activated until it is otherwise deactivated. If a serial number is being used in a fraudulent manner it takes Adobe time to catch it. It's not instant.

                   

                  When you deal with grifters, they know the system pretty well and they have an idea when red flags will go up at Adobe. Their mission is to be long gone when that happens. A serial number may be legit now, but not months later when the crook passes the same number around or sells a seat to a volume license.

                   

                  Read Dov Isaacs comment here: Customer Complaint

                   

                  The bottom line is that Adobe did not sell you the software, the grifter did. Adobe is not the bad guy here.

                  • 6. Re: CS 6 serial number revoked
                    jbm007 Adobe Community Professional

                    "So my complaint still is that if they had checked the numbers properly I wold have know right away that there was a problem, not 3 years after the fact, when there is no recourse against the vendor."

                     

                    The problem if this vendor stole the serial number and app and sold it to you, there are probably hundreds of people in the same boat.

                     

                    Earlier version of their apps had serial numbers revoked once they started seeing multiple versions trying to be activated.

                     

                    You bought the product because you thought you were getting a great deal.

                     

                    You got screwed. get over it and go legit.

                    • 7. Re: CS 6 serial number revoked
                      Dean Hopper Level 1

                      I paid full price for the product.  Case closed.

                      • 8. Re: CS 6 serial number revoked
                        jbm007 Adobe Community Professional

                        You got screwed.

                         

                        My apology for the legit insinuation.

                         

                        More often then not that is the case here.