Thanks for the suggestion. My last try a a reply was interrupted by a survey request from Adobe, so I don't know if it went through or not. In any case my reply will be sorter this time. Customer rep told me my software was counterfeit, which having taken about 3 years to determine means I have no recourse. Thanks a lot Adobe. Needless to say I will not be going back to Adobe software.
Sorry to hear it. If the serial number successfully activated, and Adobe soon found it to be bogus then your copy of Photoshop would continue to run until you try to activate it again.
Perhaps that is true. However, I think that they actively checked for these "counterfeit" copies and then sent code to the software to revert them to trial mode. Why else would software that has been running for years suddenly come up as trial mode. In fact the exact quote from the customer rep was "We initiated stopped counterfeit software in 2015, And it is an ongoing fight against counterfeiting software." The improper language is right from the transcript.
When you enter your serial number it should be checked, which is obviously was, and found to be a valid number. Therefore if valid was is also a duplicate number. There in lies the rub. They apparently only checked to see if it was valid and nothing more.
So my complaint still is that if they had checked the numbers properly I wold have know right away that there was a problem, not 3 years after the fact, when there is no recourse against the vendor.
I wouldn't be surprised if they started deactivating software instead of waiting for a reinstall.
Anyway the green checkmark you see when the serial number is entered just indicates the number was entered properly and for the correct product. That's all.
When you activate it then it checks to see if it hasn't already been activated more than a certain number of times. If it passes muster, your software is activated until it is otherwise deactivated. If a serial number is being used in a fraudulent manner it takes Adobe time to catch it. It's not instant.
When you deal with grifters, they know the system pretty well and they have an idea when red flags will go up at Adobe. Their mission is to be long gone when that happens. A serial number may be legit now, but not months later when the crook passes the same number around or sells a seat to a volume license.
Read Dov Isaacs comment here: Customer Complaint
The bottom line is that Adobe did not sell you the software, the grifter did. Adobe is not the bad guy here.
"So my complaint still is that if they had checked the numbers properly I wold have know right away that there was a problem, not 3 years after the fact, when there is no recourse against the vendor."
The problem if this vendor stole the serial number and app and sold it to you, there are probably hundreds of people in the same boat.
Earlier version of their apps had serial numbers revoked once they started seeing multiple versions trying to be activated.
You bought the product because you thought you were getting a great deal.
You got screwed. get over it and go legit.
I paid full price for the product. Case closed.
You got screwed.
My apology for the legit insinuation.
More often then not that is the case here.