Even though I had transferred an Adobe license (retail) years ago, I went on the Adobe website today to see what the current procedure is these days. Seems it hasn't changed much.
What HAS changed, though, is the process of just getting a new Case number. First I tried Adobe Chat - the agent had absolutely no idea of what I was talking about. I suspect his command of English was just not good enough. As an Adobe customer since Photoshop 2.0, and a current Creative Cloud subscriber, I find it kind of absurd that the long-time industry leader in software for creatives STILL hasn't bothered to improve its support beyond what is obviously a boiler-room operation somewhere overseas.
I next tried the phone: I was connected to someone who understood English "sort of" well enough to figure out what I was asking, BUT her SPOKEN English was almost completely unintelligible. After a couple of dead ends, which included her asking for my Director Serial numbers - which she then said Adobe had no record of (I'm looking at them on my Adobe Account right now!) - I think she finally understood what I was asking, but maybe not.
Instead of giving me a case number, she asked me to send an email to email@example.com, describing the 2 Director licenses I want to transfer. Does anyone know if this is the correct procedure?
TIA for your collective wisdom!
My collective wisdom says "keep trying" Contacting Adobe is the only option you have - these forums are not likely to result in them taking notice.
Get chat help with orders, refunds, and exchanges (non-CC)
Adobe ID and registration chat support (non-CC)
To my great surprise, in response to my email sent to firstname.lastname@example.org,the next day someone from Adobe actually called me on the phone and set up a Case Number for me!
I only posted here on the Forums because in the past - when my CC payment arrangement stopped working due to a credit card number change that the system wouldn't let me enter - an Adobe employee monitoring the forums sent me a private email and helped me sort it out.