8 Replies Latest reply on Jan 5, 2017 6:05 AM by BobLevine

    InDesign CS6 will not launch with dreaded BEX error for new installs

    mikeh20476812

      I have attempted to install CS6 on three different brand new Lenovo i5 laptops (also they are different models).  I have also installed from two different source codes.  Windows is up to date.  As is the video driver and all of the Adobe applications.  I have repaired the C++ Redistributed app.  These are new installs.  They fail with new and old Windows profiles.  Windows does not allow a BEX exception for InDesign, so that common fix does not work.  Everytime I launch InDesign CS6, I get the following error:

       

       

      Problem signature:

       

       

        Problem Event Name: BEX

       

        Application Name: InDesign.exe

       

        Application Version: 8.1.0.420

       

        Application Timestamp: 54aaae3e

       

        Fault Module Name: Public.dll

       

        Fault Module Version: 8.1.0.420

       

        Fault Module Timestamp: 54aaadca

       

        Exception Offset: 0032070c

       

        Exception Code: c0000005

       

        Exception Data: 00000008

       

        OS Version: 6.1.7601.2.1.0.256.48

       

        Locale ID: 1033

       

        Additional Information 1: 0a9e

       

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

       

        Additional Information 3: 0a9e

       

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

      Please help!  I have a graphics department with 35 desktops that I am concerned may go belly up at any time with the same issue.