8 Replies Latest reply on Jan 5, 2017 6:05 AM by BobLevine

    InDesign CS6 will not launch with dreaded BEX error for new installs


      I have attempted to install CS6 on three different brand new Lenovo i5 laptops (also they are different models).  I have also installed from two different source codes.  Windows is up to date.  As is the video driver and all of the Adobe applications.  I have repaired the C++ Redistributed app.  These are new installs.  They fail with new and old Windows profiles.  Windows does not allow a BEX exception for InDesign, so that common fix does not work.  Everytime I launch InDesign CS6, I get the following error:



      Problem signature:



        Problem Event Name: BEX


        Application Name: InDesign.exe


        Application Version:


        Application Timestamp: 54aaae3e


        Fault Module Name: Public.dll


        Fault Module Version:


        Fault Module Timestamp: 54aaadca


        Exception Offset: 0032070c


        Exception Code: c0000005


        Exception Data: 00000008


        OS Version: 6.1.7601.


        Locale ID: 1033


        Additional Information 1: 0a9e


        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789


        Additional Information 3: 0a9e


        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


      Please help!  I have a graphics department with 35 desktops that I am concerned may go belly up at any time with the same issue.