What number or who do I have to call to speak with an agent?
I have been on hold for over an hour to the customer service phone number: 800-443-8158
Can I just call the bank to dispute the charge.
Here is my story:
November of 2015, I signed up for Adobe creative cloud but realized that I no longer needed on my laptop. I called customer service to cancel the plan in July of 2016 The Agent told me I am subject to the cancellation fees 50% of the rest monthly fees. Otherwise,
" The best I can do I can give next 3 months free in your subscription Creative Cloud Student and Teacher Edition (one-year) or give you a discounted price for 19.99$ per month for a year " I fell for it, thinking that my subscription would be canceled after my one year contract was expired. I was clear to the agent that I did not want to renew or did I authorize automatic renewal.
Now, I am being charged for $29.99 a month and when I click cancel my account online, this appears:
This monthly subscription is a trap, I want to escape from it and never want to use the service again. I really love the product but I hate the services. I wish Adobe goes back to the traditional software when it was so easy to purchase and use.
That is something you have to workout with Adobe. Users here do not work for Adobe some adobe employees do look in here. You should contact Adobe Customer service and work your dispute out. Do not assume you are dealing with Adobe here. That is not the case.