5 Replies Latest reply on Jan 13, 2017 10:04 AM by DelphiZoa

    Adobe Animate CC 2017




      Good Evening!


      How are you?


      To Whom It may be, if you're reading this post, Thank you!!!


      I have a problem, you see, a few minutes ago, I was going to complete the animation homework on Animate CC 2017, a little by little, and all of a sudden, I received a notification, and it said, "Adobe Animate CC 2017 has stopped working!"

      I was so frustrated when this situation just now, and I don't know how to fix. Someone, please help me. I need to finish this homework so I can an A+!


      Please help me how to fix Adobe Animate CC 2017!


      Please respond back to me A.S.A.P!


      From, Sonny, Jr.

        • 1. Re: Adobe Animate CC 2017
          DelphiZoa Adobe Community Professional

          Hi Sonny Jr.


          I don't know how often it happens with Animate specifically, but there have been on and off occurrences of the "stopped working" error with a variety of Adobe apps since CC2017 was launched. Here are some things that have worked for other folks.


          1. If you're on Windows 10, it may be you're missing one of the elements necessary to open the program. Try updating the Microsoft Visual C++ Redistributable according to the directions here: Error MSVCR110.dll opening Adobe Creative Cloud apps in Windows 10.

          2. Also on Windows 10, check to make sure you don't have Lavasoft software/plug-ins installed as it has been known to cause issues with other CC2017 programs like Photoshop: Photoshop crashes with Lavasoft Chrome extension installed. I don't know if Animate is also affected, but it's worth checking.

          3. If these don't work or you're not on Windows 10, you can always try the ol' uninstall, clean, reinstall routine—Use the Creative Cloud Cleaner Tool to solve installation problems— though there's no guarantee and you're on a time crunch. You can also Contact Customer Care if you need one-on-one help.

          Finally, if all else fails, you can always step back to CC2015 until you get through your homework at least: Download and install Creative Cloud apps previous versions.


          Let us know how it goes!

          • 2. Re: Adobe Animate CC 2017
            sonnyt6808 Level 1

            Thank you so much!!!


            I'm so HAPPY that someone like you came by to help!


            Thank you!

            • 3. Re: Adobe Animate CC 2017
              DelphiZoa Adobe Community Professional

              You're welcome! Did you get it working again? If you did and you don't mind sharing the solution, it could help other people with the same issue.

              • 4. Re: Adobe Animate CC 2017
                sonnyt6808 Level 1

                Excuse me, DelphiZoa!


                Good Evening!


                How are you?


                DelphiZoa, I want to know how do I back up all files stored in Adobe product directories, please?

                • 5. Re: Adobe Animate CC 2017
                  DelphiZoa Adobe Community Professional

                  Hi Sonny Jr.


                  To make sure you get the best advice, it would help to know more about what you are trying to do. Your question uses the same language as the step-by-step instructions for running the CC Cleaner Tool. Is your goal to use the Cleaner Tool for Animate CC2017?


                  If that is your goal, be aware that backing up is only necessary if you have installed third-party plugins or custom profiles you want to save. If you haven't added these to your version of Animate, you can skip to Step 2 of the instructions. If you have added something, however, back up the files by navigating to the Adobe Animate program folder, which is in Program Files\Adobe on a PC or in Applications on a Mac. You will find files saved somewhere within; for example, in a subfolder titled Plugins. From there you can copy whatever you want to backup to a new location for safekeeping while you clean.


                  If running the CC Cleaner Tool is not your goal or if this response otherwise doesn't answer your question, I would recommend making a new discussion to ask for help rather than replying here. Someone has marked this thread as "Answered", which means most of the community won't look at it even if new responses are added because they think the issue is resolved.