Do you have the most current version of QuickTime?
Have you tried importing fewer frames at one time? In Photoshop CS6 there used to be a limitation of 500 frames; don't know if this is the case with Photoshop CC.
I greatly appreciate you getting back to me so soon Barbara!
Yes I have the current version of QuickTime, and it is strange that every .mp4 file I have plays perfectly on it and VLC but doesn't on Photoshop. I just don't get it, it is the same recommended format, I am not sure what I am missing.
I honestly don't mind converting it AGAIN to another .mp4 and using it since it appears its the only solution that works, I just dread the low quality it provides me. And I still can not quite fathom how this happened in the first place.
And yes I have, Photoshop CC also has the limitation of 500 frames as well, however it is hard to import even a small amount of frames since when I import the preview of my video I am adding to my timeline, it is covered with either a green or a white screen. Do you think I should update my Photoshop to the newest version?
I was thinking for a while that it was VLC causing the issue, but all the files I have are working perfectly, and I only experience issues when I am trying to import them. Does Photoshop CS6 have an complications or requirements with importing videos that you may know of?
I will upload images shortly.
Okay after working more on the HD Converter it seems like I am able to import my converted file to Photoshop and it does not show the white screen anymore.
I also toggled with the filters and effects on VLC so I think I will be able to manage the quality of the gifs.
I think that about covers it for now. (Just hope it doesnt refuse to work later haha) I will email or ask any further questions when I have some more. Thank you for your help and advice Barbara!
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I'm using Photoshop CC 2015 and have not experienced this, but others have complained of this issue and similar for several years. You can log a bug report at Feature Request/Bug Report Form but of course that doesn't address your immediate needs.
Have you tried using the Adobe CC Cleaner tool? It may fix the problem -- at least it's worth a try. Use the Creative Cloud Cleaner Tool to solve installation problems
I'll do just that! Thank you!
I've downloaded PS CC2017 trial yesterday and 1st it would not start until I renamed the Lavasoft dll file - then 2nd it seems to have corrupted my standalone Lightroom 6.8 so that it no longer displays the video Play Bar and it will not import video files or Synchronize folders containing a video file and 3rd PS CC 2017 now says it has a program error and it will not Import Video Frames as Layers AND it crashes totally if I try to open a mp4 file ------ really fed up !
Tonight found the ~Spaces tip to get PS CC 2017 to start but that does not do anything for not being able to Import Video Frames or use Lightroom to frame-capture/trim/view videos ....... wish I could find what the problem is and how to fix it. Sounds to me as if it could be related to what you have experienced.