Hi, I was told by Adobe support that I need a new graphics processor to remedy my issue in Lightroom (panels blacking out intermittently). About this Mac states my iMac from late 2015. It's using an Intel HD Graphics 6000. Adobe troubleshooting info page states: If your graphics card was released after May 2013, you can assume that the card will work with Photoshop. Follow the troubleshooting steps below.
So if my computer release date is late 2015, I wonder why the graphics card isn't compatible?
Any insights greatly appreciated.
I would check with Apple. As I recall, many of these iMac's had a graphic card defaults.
(Too much Chinese kids sleeping on the production lines)
Go to your Apple store before your warranty is off. My 2¢.
This issue that you are facing with Lightroom panels going black is a known issue, please add your vote: Lightroom 2015.7/8: Panels and filmstrip black when switching to Develop macOS Sierra | Photoshop Family Customer Commun…