9 Replies Latest reply on Jan 9, 2017 6:53 AM by nelsonzorichak

    Standalone LR 6.8 won't open video files after installing PS CC 2017

    nelsonzorichak

      Have been using LR 6 for more than 6 months. Today after installing PS CC 2017 my LR has stopped opening video files , mp4, mpg, mpeg - it displays the thumbnails in grid view but does not open the play tab to view/capture/trim etc. Installing PS CC 2017 did initially have a problem - it would not start - found a forum topic about "rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll"   -  forums.adobe.com/thread/2230781  - tried it and it seemed to work. Then after the LR problem appeared PS no longer opens Video frames to Layers - Windows Application logs say there are 3 red errors with  dvamarshall.dll  libcef.dll and looks like Adobe Spaces Helper.exe    ---------   What a nightmare - very disappointed and cannot find how to get direct tech support - is there really no direct link to an Adobe employee? Had big problems with LR 5 trial and abandoned it when it could not would not install as a paid for product - reluctantly tried again with LR 6 and was OK but this is now a nightmare - very fed up. Any help available?

       

      Nelson

        • 1. Re: Standalone LR 6.8 won't open video files after installing PS CC 2017
          Akash Sharma Adobe Employee

          Hi Nelson,

           

          Apologies for the inconvenience caused.

          Could you please post the exact error messages or screenshots here? Also check that Lr is updated.

           

          Regards,

          Akash

          • 2. Re: Standalone LR 6.8 won't open video files after installing PS CC 2017
            nelsonzorichak Level 1

            Hi Akash - thanks for a reply .....

             

            I will try to report the exact chronology:

             

            1. Decided to update my oldish PS CS6 13.1.2 x64 to PS CC via a trial - installed via Adobe CC but PS crashed repeatedly after the splash screen showed .....  Scanning Plugins .... Initializing ..... Initializing Panels ....  STOP" - displayed this message PS CC 2017.JPG

            On Adobe Forum search I found reference to:   ....    "rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll"   -  forums.adobe.com/thread/2230781  - tried it and it seemed to work - I opened a few RW2, tif and jpg files in PS CC and used File  ...   Import ... Video Frames to Layers    and    File   ...   Scripts   ...   Load Files into Stack         -    things  OK  in PS CC

             

            ------------------------------------------------------------------------------------------ -----------------------------------------------------------------------------------

             

            2. After that using my standalone LR 6.8 it would not open existing catalog video files double clicked in grid view in the Play bar for viewing/frame grab/trim edits and it would not import any new mp4 files - the Synchronise Folder menu shows grey video thumbnails in the import view but just hangs forever and won't load them. What LR is now doing is that it will show the 1st video thumbnail you click in a session moving as a thumbnail view but when double clicked the file only opens as a still image and not as a video and no Play bar ......  clicking on any further video files they don't animate as thumbnails - only the first one selected in a session

             

            This is a screenshot of an import showing both video and image file thumbnails greyed out   (only 10% of all my old files now show thumbnails in an import dialog - but they all open in full colour if double clicked ...?)

            LR 6.8 import.JPG

             

             

            When I cancel the import action after 10-20 minutes this message appears:

            LR 6.8 no files found.JPG

            LR is not crashing and I cannot see anything in the Event Viewer - Windows Logs - Application  log ......      but obviously something isn't working

             

            ------------------------------------------------------------------------------------------ ----------------------------------------------------------------------------------

             

             

            3. After had the LR problem I went back to PS CC and tried to import video frames as layers again and PS CC crashed  these are extracts from the Event Viewer log yesterday

             

            Event 1000, Application Error

             

            Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

            Faulting module name: dvamarshal.dll, version: 10.0.0.0, time stamp: 0x572ab73b

            Exception code: 0xc0000005

            Fault offset: 0x0000000000005f16

            Faulting process ID: 0x8f0

            Faulting application start time: 0x01d267512820909c

            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\dvamarshal.dll

            Report ID: 45cfdbb5-b0dc-4819-9f0c-f07d07469140

            Faulting package full name:

            Faulting package-relative application ID:

             

            Event 1001, Windows Error Reporting

             

            Fault bucket , type 0

            Event Name: APPCRASH

            Response: Not available

            Cab Id: 0

             

            Problem signature:

            P1: Photoshop.exe

            P2: 18.0.1.29

            P3: 583e911d

            P4: dvamarshal.dll

            P5: 10.0.0.0

            P6: 572ab73b

            P7: c0000005

            P8: 0000000000005f16

            P9:

            P10:

             

            Event 1000, Application Error

             

            Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

            Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

            Exception code: 0xc0000005

            Fault offset: 0x0000000002656a65

            Faulting process ID: 0x1eb0

            Faulting application start time: 0x01d267513404805f

            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

            Report ID: 84491872-4fb7-4714-9c70-a507035651de

            Faulting package full name:

            Faulting package-relative application ID:

             

            Event 1000, Application Error

             

            Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x583e8a7d

            Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0

            Exception code: 0xc0000005

            Fault offset: 0x0000000002656a19

            Faulting process ID: 0x31d8

            Faulting application start time: 0x01d267513409a551

            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe

            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

            Report ID: 369bd42f-bc12-4ea3-a47f-461aa8f6d441

            Faulting package full name:

            Faulting package-relative application ID:

             

            Event 1001, Windows Error Reporting

             

            Fault bucket , type 0

            Event Name: APPCRASH

            Response: Not available

            Cab Id: 0

             

            Problem signature:

            P1: Adobe Spaces Helper.exe

            P2: 0.0.0.0

            P3: 583e8a7d

            P4: libcef.dll

            P5: 3.2526.1347.0

            P6: 572d0cf0

            P7: c0000005

            P8: 0000000002656a19

            P9:

            P10:

             

            What happens now is that trying to import video frames as layers this message is displayed:

             

            PS CC Video Frames error.JPG

            Can't see anything in the Event log - it just does not work

             

            ------------------------------------------------------------------------------------------ ------------------------------------------------------------------------------------

             

            Summary

             

            LR 6.8 problem - not opening Play Bar for videos and not importing video or some still images and not showing thumbnails for 90% of existing catalog still images in an import dialog

             

            PS CC problem - not doing a Video Frames to Layers action

             

            Adobe CC shows both applications are up to date

            Adobe CC up to date.jpg

             

            ------------------------------------------------------------------------------------------ --------------------------------------------------------------------------------

             

            My PC is a Lenovo Z50 laptop running Win 10 up to date and graphics drivers are up to date

             

            I really hope you can point me in the right direction - these problems are really annoying

             

            Nelson

             

            ------------------------------------------------------------------------------------------ ----------------------------------------------------------------------------------

             

            Post Script:      PS CC   System Info

             

            Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

            Number of Launches: 6

            Version: 10 or greater

            System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

            Physical processor count: 2

            Logical processor count: 4

            Processor speed: 2594 MHz

            Built-in memory: 16280 MB

            Free memory: 2 MB

            Memory available to Photoshop: 14439 MB

            Memory used by Photoshop: 70 %

            History Thumbnails: Enabled.

            Touch Bar: Enabled.

            Alias Layers: Disabled.

            Modifier Palette: Enabled.

            3D Multitone Printing: Disabled.

            Highbeam: Enabled.

            Image tile size: 128K

            Image cache levels: 4

            Font Preview: Medium

            TextComposer: Latin

            Display: 1

            Display Bounds: top=0, left=0, bottom=1080, right=1920

            Display: 2

            Display Bounds: top=0, left=1920, bottom=1440, right=4480

            OpenGL Drawing: Enabled.

            OpenGL Allow Old GPUs: Not Detected.

            OpenGL Drawing Mode: Advanced

            OpenGL Allow Normal Mode: True.

            OpenGL Allow Advanced Mode: True.

            AIFCoreInitialized=1

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            glgpu[0].GLDriverDate="20160801000000.000000-000"

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            glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

            glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

            glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

            glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

            glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

            glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

            glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

            glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

            clgpu[0].CLPlatformVersion="1.2 "

            clgpu[0].CLDeviceVersion="1.2 "

            clgpu[0].IsIntegratedCLGPU=1

            clgpu[0].CLMemoryMB=1629

            clgpu[0].CLName="Intel(R) HD Graphics 4400"

            clgpu[0].CLVendor="Intel(R) Corporation"

            clgpu[0].CLVendorID=32902

            clgpu[0].CLDriverVersion="20.19.15.4531"

            clgpu[0].CLBandwidth=1.85849e+10

            clgpu[0].CLCompute=161.534

            clgpu[1].CLPlatformVersion="1.2"

            clgpu[1].CLDeviceVersion="1.2 CUDA"

            clgpu[1].IsIntegratedCLGPU=0

            clgpu[1].CLMemoryMB=4096

            clgpu[1].CLName="GeForce 840M"

            clgpu[1].CLVendor="NVIDIA Corporation"

            clgpu[1].CLVendorID=4318

            clgpu[1].CLDriverVersion="369.09"

            clgpu[1].CLBandwidth=1.32077e+10

            clgpu[1].CLCompute=265.142

            License Type: Tryout Version

            Serial number: Tryout Version

            GUIDBucket:

              bucket: 40

              test: control

            Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

            Temporary file path: C:\Users\BOONLOM\AppData\Local\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              H:\, 238.5G, 222.1G free

            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

             

            Installed components:

               A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

               ACE.dll   ACE 2016/11/04-01:10:53   79.578171   79.578171

               AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

               AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

               AdobeOwl.dll   Adobe Owl   5.2.11  

               AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

               AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

               AdobeSVGAGM.dll   AdobeSVGAGM   79.578171   79.578171

               AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

               AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

               AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

               adobe_caps.dll   Adobe CAPS   10,0,0,6  

               AGM.dll   AGM 2016/11/04-01:10:53   79.578171   79.578171

               ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

               AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

               amtlib.dll   AMTLib (64 Bit)   10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17)   1.000000

               ARE.dll   ARE 2016/11/04-01:10:53   79.578171   79.578171

               AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

               AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

               Bib.dll   BIB 2016/11/04-01:10:53   79.578171   79.578171

               BIBUtils.dll   BIBUtils 2016/11/04-01:10:53   79.578171   79.578171

               boost_date_time.dll   photoshopdva   10.0.0  

               boost_signals.dll   photoshopdva   10.0.0  

               boost_system.dll   photoshopdva   10.0.0  

               boost_threads.dll   photoshopdva   10.0.0  

               cg.dll   NVIDIA Cg Runtime   3.0.00007  

               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

               CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1

               CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

               CoolType.dll   CoolType 2016/11/04-01:10:53   79.578171   79.578171

               dnssd.dll   Bonjour   3,0,0,2  

               dvaaudiodevice.dll   photoshopdva   10.0.0  

               dvacore.dll   photoshopdva   10.0.0  

               dvamarshal.dll   photoshopdva   10.0.0  

               dvamediatypes.dll   photoshopdva   10.0.0  

               dvametadata.dll   photoshopdva   10.0.0  

               dvametadataapi.dll   photoshopdva   10.0.0  

               dvametadataui.dll   photoshopdva   10.0.0  

               dvaplayer.dll   photoshopdva   10.0.0  

               dvatransport.dll   photoshopdva   10.0.0  

               dvaui.dll   photoshopdva   10.0.0  

               dvaunittesting.dll   photoshopdva   10.0.0  

               dynamiclink.dll   photoshopdva   10.0.0  

               ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

               icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

               icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

               icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

               igestep30.dll   IGES Reader   9.3.0.113  

               imslib.dll   IMSLib DLL   10.0.0.1  

               JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               LogSession.dll   LogSession   7.4.1.60.45263  

               mediacoreif.dll   photoshopdva   10.0.0  

               MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CC 2017   18.0.1  

               Plugin.dll   Adobe Photoshop CC 2017   18.0.1  

               PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

               PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

               PSArt.dll   Adobe Photoshop CC 2017   18.0.1  

               PSViews.dll   Adobe Photoshop CC 2017   18.0.1  

               SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

               SVGRE.dll   SVGRE   79.578171   79.578171

               svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

               tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

               TfFontMgr.dll   FontMgr   9.3.0.113  

               TfKernel.dll   Kernel   9.3.0.113  

               TFKGEOM.dll   Kernel Geom   9.3.0.113  

               TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

               updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

               VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

               VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

               WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

               wu3d.dll   U3D Writer   9.3.0.113  

             

             

            Required plug-ins:

             

               3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               Accented Edges 18.0.1 - from the file “Filter Gallery.8bf”

               Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle.8bf”

               Angled Strokes 18.0.1 - from the file “Filter Gallery.8bf”

               Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average.8bf”

               Bas Relief 18.0.1 - from the file “Filter Gallery.8bf”

               BMP 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Camera Raw 9.8 - from the file “Camera Raw.8bi”

               Camera Raw Filter 9.8 - from the file “Camera Raw.8bi”

               Chalk && Charcoal 18.0.1 - from the file “Filter Gallery.8bf”

               Charcoal 18.0.1 - from the file “Filter Gallery.8bf”

               Chrome 18.0.1 - from the file “Filter Gallery.8bf”

               Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon.8bi”

               Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”

               Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               Color Halftone 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Colored Pencil 18.0.1 - from the file “Filter Gallery.8bf”

               CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Conté Crayon 18.0.1 - from the file “Filter Gallery.8bf”

               Craquelure 18.0.1 - from the file “Filter Gallery.8bf”

               Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto.8li”

               Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Crosshatch 18.0.1 - from the file “Filter Gallery.8bf”

               Crystallize 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Cutout 18.0.1 - from the file “Filter Gallery.8bf”

               Dark Strokes 18.0.1 - from the file “Filter Gallery.8bf”

               De-Interlace 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Dicom 18.0.1 - from the file “Dicom.8bi”

               Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”

               Diffuse Glow 18.0.1 - from the file “Filter Gallery.8bf”

               Displace 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Dry Brush 18.0.1 - from the file “Filter Gallery.8bf”

               DxO ViewPoint 3 3.0.184.0 - from the file “PhotoshopPlugin-filterdvpv364.8bf”

               DxO ViewPoint 3 automation 3.0.184.0 - from the file “PhotoshopPlugin-automationdvpv364.8li”

               Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire.8ba”

               Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”

               Extrude 18.0.1 - from the file “Standard MultiPlugin.8bf”

               FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore.8bx”

               Fibers 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Film Grain 18.0.1 - from the file “Filter Gallery.8bf”

               Filter Gallery 18.0.1 - from the file “Filter Gallery.8bf”

               Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               Fresco 18.0.1 - from the file “Filter Gallery.8bf”

               Glass 18.0.1 - from the file “Filter Gallery.8bf”

               Glowing Edges 18.0.1 - from the file “Filter Gallery.8bf”

               Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               Grain 18.0.1 - from the file “Filter Gallery.8bf”

               Graphic Pen 18.0.1 - from the file “Filter Gallery.8bf”

               Halftone Pattern 18.0.1 - from the file “Filter Gallery.8bf”

               HDRMergeUI 18.0.1 - from the file “HDRMergeUI.8bf”

               HSB/HSL 18.0.1 - from the file “Standard MultiPlugin.8bf”

               IFF Format 18.0.1 - from the file “Standard MultiPlugin.8bf”

               IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               Ink Outlines 18.0.1 - from the file “Filter Gallery.8bf”

               JPEG 2000 18.0.1 - from the file “JPEG2000.8bi”

               Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               Lens Blur 18.0.1 - from the file “Lens Blur.8bf”

               Lens Correction 18.0.1 - from the file “Lens Correction.8bf”

               Lens Flare 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Liquify 18.0.1 - from the file “Liquify.8bf”

               Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”

               Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”

               Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               Mezzotint 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore.8bx”

               Mosaic Tiles 18.0.1 - from the file “Filter Gallery.8bf”

               Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support.8bx”

               Neon Glow 18.0.1 - from the file “Filter Gallery.8bf”

               Note Paper 18.0.1 - from the file “Filter Gallery.8bf”

               NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors.8bf”

               Ocean Ripple 18.0.1 - from the file “Filter Gallery.8bf”

               OpenEXR 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Paint Daubs 18.0.1 - from the file “Filter Gallery.8bf”

               Palette Knife 18.0.1 - from the file “Filter Gallery.8bf”

               Patchwork 18.0.1 - from the file “Filter Gallery.8bf”

               Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin.8bf”

               PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX.8bi”

               Photocopy 18.0.1 - from the file “Filter Gallery.8bf”

               Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine.8bi”

               Photoshop Touch 14.0 - from the file “PSDX.8bi”

               Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”

               Pinch 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar.8bi”

               Plaster 18.0.1 - from the file “Filter Gallery.8bf”

               Plastic Wrap 18.0.1 - from the file “Filter Gallery.8bf”

               PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               PNG 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Pointillize 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM.8bi”

               Poster Edges 18.0.1 - from the file “Filter Gallery.8bf”

               PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               Radial Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance.8bi”

               Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”

               Reticulation 18.0.1 - from the file “Filter Gallery.8bf”

               Ripple 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Rough Pastels 18.0.1 - from the file “Filter Gallery.8bf”

               Save for Web 18.0.1 - from the file “Save for Web.8be”

               ScriptingSupport 18.0.1 - from the file “ScriptingSupport.8li”

               Shake Reduction 18.0.1 - from the file “Shake Reduction.8bf”

               Shear 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               Smart Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Smudge Stick 18.0.1 - from the file “Filter Gallery.8bf”

               Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize.8bf”

               Spaces 18.0.1 - from the file “Spaces.8li”

               Spatter 18.0.1 - from the file “Filter Gallery.8bf”

               Spherize 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Sponge 18.0.1 - from the file “Filter Gallery.8bf”

               Sprayed Strokes 18.0.1 - from the file “Filter Gallery.8bf”

               Stained Glass 18.0.1 - from the file “Filter Gallery.8bf”

               Stamp 18.0.1 - from the file “Filter Gallery.8bf”

               Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               Sumi-e 18.0.1 - from the file “Filter Gallery.8bf”

               Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               Targa 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Texturizer 18.0.1 - from the file “Filter Gallery.8bf”

               Tiles 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64.8bf”

               Torn Edges 18.0.1 - from the file “Filter Gallery.8bf”

               Twirl 18.0.1 - from the file “Standard MultiPlugin.8bf”

               U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               Underpainting 18.0.1 - from the file “Filter Gallery.8bf”

               Vanishing Point 18.0.1 - from the file “VanishingPoint.8bf”

               Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

               Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               VueScan 1.0.00 - from the file “VueScan.8ba”

               Water Paper 18.0.1 - from the file “Filter Gallery.8bf”

               Watercolor 18.0.1 - from the file “Filter Gallery.8bf”

               Wave 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

               WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport.8li”

               Wind 18.0.1 - from the file “Standard MultiPlugin.8bf”

               Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP.8bi”

               ZigZag 18.0.1 - from the file “Standard MultiPlugin.8bf”

             

            Optional and third party plug-ins: NONE

             

             

            Duplicate and Disabled plug-ins: NONE

             

             

            Plug-ins that failed to load: NONE

             

            Extensions:

             

               com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

               Recent Files  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

               Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

               New Document  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”

               Start  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

               com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

               Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

               Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

               Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

               Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

               com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

               TK  1.0.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.TonyKuyper.TK16bit\index.html”

             

            Installed TWAIN devices: NONE

            • 3. Re: Standalone LR 6.8 won't open video files after installing PS CC 2017
              nelsonzorichak Level 1

              Now PS CC is sometimes crashing if I try to open a video as an mp4 type - same 3 event red error messages as yesterday and this screen message

               

              PS CC hass stopped.JPG

               

              This is a real nuisance

               

              Nelson

              • 4. Re: Standalone LR 6.8 won't open video files after installing PS CC 2017
                Akash Sharma Adobe Employee

                Hi Nelson,

                 

                Thanks for the detailed information.

                 

                For Lightroom:-

                Please follow the steps mentioned in https://www.lightroomqueen.com/articles-page/how-do-i-change-my-monitor-profile-to-check-w hether-its-corrupted/ and the try importing.

                 

                For Photoshop:-

                Please update your graphics card drivers from manufacturer's website.

                 

                Regards,

                 

                Akash

                • 5. Re: Standalone LR 6.8 won't open video files after installing PS CC 2017
                  nelsonzorichak Level 1

                  Hi Akash

                   

                  OK did that - no change problems exactly same as before

                   

                  Any further ideas please

                   

                  Nelson

                   

                  On Fri, Jan 6, 2017 at 7:00 PM, Akash Sharma <forums_noreply@adobe.com>

                  • 6. Re: Standalone LR 6.8 won't open video files after installing PS CC 2017
                    nelsonzorichak Level 1

                    Problems got worse - LR 6.8 stopped working altogether

                     

                    Decided to delete Adobe CC, Adobe Extension Manager, PS CC 2017 entirely and still LR would not start even after using Ctrl Shift click to clear preferences etc.

                     

                    So manually deleted LR and re-installed from v6 to ver6.7 to v6.8 testing each one. At least they start and see my photos but no version now Plays video or will Import or Synchronise if videos are in the batch - still have no Play Bar

                     

                    Trying an Import LR clearly sees the video and still files but they are all greyed out. The Import just hangs forever and when cancelled the following screen messages appear:

                     

                    video file missing.JPG

                    No photos found.JPG

                     

                    Help please !!!

                    • 8. Re: Standalone LR 6.8 won't open video files after installing PS CC 2017
                      nelsonzorichak Level 1

                      Hi Akash

                       

                      I've been going mad trying to get things sorted out and bought Iolo System

                      Mechanic which found 450 Win Registry errors and some 3000 other bad

                      links/cookies etc etc. Since most of the Registry entries were not in plain

                      English I have no idea what the program removed but things are now working

                      and I'm hoping they will stay working  - I also found some changed entries

                      in the Windows Firewall which I did not make - they were preventing some of

                      my applications making connections to update etc - they now seem to be

                      working again - so fingers crossed!

                       

                      Slightly worrying not to know exactly what caused the problem or exactly

                      what got fixed but enough that I can get back to work

                       

                      Thanks for your earlier replies

                       

                      Nelson

                       

                      On Fri, Jan 6, 2017 at 11:28 PM, Nelson Zorichak <nelsonzorichak@gmail.com>

                      • 9. Re: Standalone LR 6.8 won't open video files after installing PS CC 2017
                        nelsonzorichak Level 1

                        Hi Bob

                         

                        My understanding is that the CC Cleaner Tool only tidies up hacked or false

                        entries in the System hosts file - I did eventually try it but it returned

                        a "No action - no problems found" message after a couple of seconds so it

                        didn't do much searching in my opinion.

                         

                        Anyway the good news is I've been going mad trying to get things sorted out

                        and bought Iolo System Mechanic which found 450 Win Registry errors and

                        some 3000 other bad links/cookies etc etc. Since most of the Registry

                        entries were not in plain English I have no idea what the program removed

                        but things are now working and I'm hoping they will stay working  - I also

                        found some changed entries in the Windows Firewall which I did not make -

                        they were preventing some of my applications making connections to update

                        etc - they now seem to be working again - so fingers crossed!

                         

                        Slightly worrying not to know exactly what caused the problem or exactly

                        what got fixed but enough that I can get back to work

                         

                        Thanks for your earlier replies

                         

                        Nelson