I did chat with an agent about this same problem. He opened a ticket and I have now been waiting for three days to get a reply. Still nothing! Does anyone know how to solve this?
Thanks in advance for your help!
I was told that since this since my Adobe (Adobe Digital Editions) product is free I was not allowed live support and needed to come to the forums and I would usually get a response in 24 hours. After reading all these posts, I am thinking I am on my own! REG EDIT here I come! Good luck, you are going to need it!!
How can adobe supply such an important software without any support?? I can't read the books I paid for without ADE and Adobe basically just says 'not our problem' because it's a free product. That's crazy!
But yes, I'm still waiting for a reply and still nothing, so I'll just go and bring my ereader back to the store and ask for a refund, because it's useless without ADE. Thanks for nothing Adobe!
Here is a copy of what was in my live chat;
Sebeena Rajpriya C: As it is the free product, we do not have a live
support. I would request you to visit Adobe forums and post your issue
there. You will get the resolution within 24 hrs.
On Sun, Jul 8, 2018 at 10:22 AM, erikaa5475690 <firstname.lastname@example.org>
Clearly that's not the case. I've been waiting and waiting, but still no reply after 6 days!