Have you manually gone to Windows Update and ensured you have the latest updates, including hardware updates and non-critical updates that don't load automatically?
What processor does your computer have? How much free, clean, defragmented space is on your hard drive?''
I'm very concerned that you can't even play a 5-second bars and tone or black video clip. I can understand that the program may struggle with some video types under some circumstances -- but you've got a real dead fish here, and that's really unheard of.
Thanks for the reply. I just upgraded everything, but still no luck. Here's what it says under "PC info" about the processor- "Intel (R) Pentium (R) CPU G3250 @3.20GHZ 3.20GHz" . Actually, about the hard drive, it was having problems so I took it out. There is a 256gb solid state drive thats new and free of space, so I assumed the hard drive was not neccesary. Could that be the problem?
Actually, having a solid state drive precludes the need to defragment. But you still need space on it in order for the program to deploy and work.
How much free space is on that hard drive? You say that is it "free of space"? That means you have no free space at all, which is definitely going to cause you problems -- but I'm not sure this is what you really meant to say.
As for your processor, you're on the lower end of processors necessary to run this program. On this chart, your processor rates a 3000 -- and a 6000 is really a good idea for most video editing.
But even with that processor, you shouldn't have a total freeze. So I'd say the issue is with your SSD. Either how much free space is on it or how it is configured.
Yes, sorry, I did mean mostly full of space, both are brand new. The hard drive is completely empty and new, all 1 TB, and the SSD just has, windows and program files and some other stuff- Still has almost 200GB of free space. Ok, I'll see if I can try a new SSD. I find it weird that everything is fast and seems to work- scrubbing through it, stepping through it, and all the features, except playing it.
Can you please check the following options -
1. Launch Premiere Elements
2. Go to Edit menu - Preferences - Audio Hardware
3. Check the value in "Default Class"
4. If it is MME then open that option and check whether ASIO option is there or not
5. If ASIO is there then select that option and click on ok button
6. check the playback - it should work
So, How do you fix this same problem on a Mac? I installed this program and the play button isn't working.I uninstalled it and I have the same problem. I an using a NEW Mac Pro with 10.12.3 system software My graphics card is a AMD FirePro D500. All of my other Adobe products work even AfterEffects 11.3
This is a simple program but a Big pain in the *** to get working.
I just purchased Elements 15 and it won't play the video on my Mac either. I import a video, hit space bar - nothing!
There doesn't seem to be much help for this issue. I guess I can always return it.
Sean - I notice that the Staff didn't even address your question.
There is no staff, claude. This is a user to user forum.
If you want to contact Adobe, you can get tech support for current versions of the program via chat through Adobe Customer Care.
I just tried Customer Support using Chat.
What a joke. In my opening statement, I explained that... "I just installed Premiere Elements 15 on my Mac and it won't play the video in the editor."
The first question I was asked was, "Are using Windows or a Mac?" Seriously?
After a couple more misunderstood exchanges, he wanted to access my machine to work on it. That's where I ended the chat. If they can't even read English, they can't access my machine.