8 Replies Latest reply on Jun 8, 2017 10:27 PM by sanyamt

    InDesign 2017 crashes on creating new document Or opening the existing

    charlesf4519698

      After an update of InDesign 2015 to InDesign 2017 it crashes when I create a new document or open the existing document.

       

      Here is the details from event viewer:

       

      Faulting application name: InDesign.exe, version: 12.0.0.81, time stamp: 0x57f545c7

      Faulting module name: VCRUNTIME140.dll, version: 14.0.24210.0, time stamp: 0x575a4cd0

      Exception code: 0xc0000005

      Fault offset: 0x000000000000c590

      Faulting process id: 0x6ffc

      Faulting application start time: 0x01d26802a2cb6257

      Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2017\InDesign.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

      Report Id: 4c7490c4-6e16-4d12-a621-f43ba0b9cfb4

      Faulting package full name:

      Faulting package-relative application ID:

       

       

       

      Please help.