16 Replies Latest reply on Apr 26, 2017 7:46 AM by bruce h

    Lightroom 6.8 Slideshow not able to export video

    Jim JiM

      Hi

      I have tried to export a Slideshow in LR 6.8 and the job stops always after about 10%.

      I have tried all different possibilities even with only 3 Landscape pictures , low resolution, low quality, no sound, no  start picture , nothing than 3 pictures , but it still didn't work.

      When I want to start the export the first try doesn't do anything.

      Only the second try starts but than stops after about 10% without any error message just staying at 10%  level.

      Exporting to PDF works fine.

      On my Laptop I have an old version LR 5.7.1 and here the video export works fine but with the restrictions of this version 5.7.1.

      I am running on PC and on Laptop windows 7 with enough Ram 16 & 8 GB and the latest video drivers

        • 1. Re: Lightroom 6.8 Slideshow not able to export video
          Akash Sharma Adobe Employee

          Hi Jim,

           

          Which Video preset are you using and where are you trying to export slideshow?

           

          This is a known issue and we are investigating it. Lightroom: Will not export both portrait and landscape oriented pictures as a slideshow video in 720 or 1080 | Photoshop…

          Feel free to add your system info and other details in the discussion above.

           

          Regards,

          Akash

          • 2. Re: Lightroom 6.8 Slideshow not able to export video
            Jim JiM Level 1

            Thanks for your information,

            I have tested in several video resolutions also in 480x270 the smallest one with 3 pictures in low resolution .jpg all in landscape.

            Nothing worked.

            The same pictures however work for a slideshow export in LR 5.7.1

            As export location I tried desktop & external Disk noting worked.

            I even tried with a small slideshow collection export Catalog with 3 pictures > didn't work

             

            Here the System Info of one of the PC's where it is not working

             

            Version von Lightroom: 6.8 [ 1099473 ]

            Lizenz: Unbegrenzt

            Betriebssystem: Windows 7

            Version: 6.1

            Anwendungsarchitektur: x64

            Systemarchitektur: x64

            Anzahl logischer Prozessoren: 4

            Prozessorgeschwindigkeit: 2,9 GHz

            Integrierter Speicher: 8091,4 MB

            Für Lightroom verfügbarer phys. Speicher: 8091,4 MB

            Von Lightroom verwendeter phys. Speicher: 861,3 MB (10,6%)

            Von Lightroom verwendeter virtueller Speicher: 844,9 MB

            Cache-Speichergröße: 122,9 MB

            Maximale Anzahl Threads, die Camera Raw verwendet: 4

            Camera Raw SIMD-Optimierung: SSE2,AVX

            DPI-Einstellung des Systems: 96 DPI

            Desktop-Komposition aktiviert: Ja

            Monitore/Anzeigegeräte: 1) 1680x1050, 2) 1920x1080

            Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

             

            Informationen zum Grafikprozessor:

            Check OpenGL support: Failed

            Vendor:

            Version:

            Renderer:

            LanguageVersion:

             

            Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom

            Bibliothekspfad: E:\JiM Documents\Lightroom\Catalog-Jim-Office\Catalog-Jim-Office.lrcat

            Einstellungen-Ordner: C:\Users\cht342\AppData\Roaming\Adobe\Lightroom

             

            Installierte Zusatzmodule:

            1) Canon Tether-Zusatzmodul

            2) Facebook

            3) Flickr

            4) Leica Tether-Zusatzmodul

            5) Nikon Tether-Zusatzmodul

             

            1. Config.lua-Flags: None

             

            Adapter Nr. 1: Anbieter : 8086

                            Gerät : 102

                            Subsystem : 20028086

                            Version : 9

                            Grafikspeicher : 64

            AudioDeviceIOBlockSize: 1024

            AudioDeviceName: Speakers (Realtek High Definition Audio)

            AudioDeviceNumberOfChannels: 2

            AudioDeviceSampleRate: 48000

            Build: LR5x4

            Direct2DEnabled: false

            GL_ACCUM_ALPHA_BITS: 16

            GL_ACCUM_BLUE_BITS: 16

            GL_ACCUM_GREEN_BITS: 16

            GL_ACCUM_RED_BITS: 16

            GL_ALPHA_BITS: 8

            GL_BLUE_BITS: 8

            GL_DEPTH_BITS: 24

            GL_GREEN_BITS: 8

            GL_MAX_3D_TEXTURE_SIZE: 2048

            GL_MAX_TEXTURE_SIZE: 8192

            GL_MAX_TEXTURE_UNITS: 8

            GL_MAX_VIEWPORT_DIMS: 8192,8192

            GL_RED_BITS: 8

            GL_RENDERER: Intel(R) HD Graphics 2000

            GL_SHADING_LANGUAGE_VERSION: 1.40 - Intel Build 9.17.10.4229

            GL_STENCIL_BITS: 8

            GL_VENDOR: Intel

            GL_VERSION: 3.1.0 - Build 9.17.10.4229

            GPUDeviceEnabled: false

            OGLEnabled: true

            GL_EXTENSIONS: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_EXT_texture_swizzle GL_ARB_sync GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_EXT_texture_snorm GL_INTEL_performance_queries GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_shader_bit_encoding GL_ARB_draw_buffers_blend GL_ARB_texture_query_lod GL_ARB_explicit_attrib_location GL_ARB_draw_elements_base_vertex GL_ARB_instanced_arrays GL_ARB_fragment_coord_conventions GL_EXT_gpu_program_parameters GL_ARB_texture_buffer_object_rgb32 GL_ARB_compatibility GL_ARB_texture_rgb10_a2ui GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_timer_query GL_INTEL_map_texture GL_ARB_vertex_array_object GL_ARB_provoking_vertex

            • 3. Re: Lightroom 6.8 Slideshow not able to export video
              grzegorzk18060883

              Dear Akash Sharma

               

              I'm using the same version of LR 6.8 and I have exactly the same problem. Exactly, I mean:

              1) When I want to start the export the first try doesn't do anything;

              2) then the export starts but stops at 10%. Nothing happens.

               

              Do you have any knowledge about the solution? When can we expect upgrade fixing the problem?

              I'm very sad about the slideshow problems. They come again and again through the versions. This is really bad implemented feature. Too bad for a Adobe Product.

               

              Greeetings.

              Grzegorz

              • 4. Re: Lightroom 6.8 Slideshow not able to export video
                Akash Sharma Adobe Employee

                Hi Grzegorz,

                 

                I believe you are hitting a known bug listed here Lightroom: Will not export both portrait and landscape oriented pictures as a slideshow video in 720 or 1080 | Photoshop…

                Please post your Help>>System info here.

                 

                Regards,

                Akash

                • 5. Re: Lightroom 6.8 Slideshow not able to export video
                  grzegorzk18060883 Level 1

                  Dear Akash Sharma,

                   

                  thank you for your quick answer!

                  Here is my System info:

                   

                  Lightroom version: 6.8 [ 1099473 ]

                  License: Perpetual

                  Operating system: Windows 7

                  Version: 6.1

                  Application architecture: x64

                  System architecture: x64

                  Logical processor count: 4

                  Processor speed: 2,8 GHz

                  Built-in memory: 16382,0 MB

                  Real memory available to Lightroom: 16382,0 MB

                  Real memory used by Lightroom: 715,3 MB (4,3%)

                  Virtual memory used by Lightroom: 679,3 MB

                  Memory cache size: 0,0 MB

                  Maximum thread count used by Camera Raw: 4

                  Camera Raw SIMD optimization: SSE2

                  System DPI setting: 96 DPI

                  Desktop composition enabled: No

                  Displays: 1) 1920x1080

                  Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                   

                  Graphics Processor Info:

                  GeForce 9800 GT/PCIe/SSE2

                   

                  Check OpenGL support: Passed

                  Vendor: NVIDIA Corporation

                  Version: 3.3.0

                  Renderer: GeForce 9800 GT/PCIe/SSE2

                  LanguageVersion: 3.30 NVIDIA via Cg compiler

                   

                   

                  Application folder: C:\Program Files\Adobe\Adobe Lightroom

                  Library Path: E:\Lightroom\Lightroom Catalog.lrcat

                  Settings Folder: C:\Users\Grzegorz\AppData\Roaming\Adobe\Lightroom

                   

                  Installed Plugins:

                  1) Canon Tether Plugin

                  2) Facebook

                  3) Flickr

                  4) Leica Tether Plugin

                  5) Merge to 32-bit HDR

                  6) Nikon Tether Plugin

                   

                  Config.lua flags: None

                   

                  Adapter #1: Vendor : 10de

                      Device : 614

                      Subsystem : 34d01458

                      Revision : a2

                      Video Memory : 997

                  AudioDeviceIOBlockSize: 1024

                  AudioDeviceName: Głośniki (Urządzenie zgodne ze standardem High Definition Audio)

                  AudioDeviceNumberOfChannels: 2

                  AudioDeviceSampleRate: 44100

                  Build: LR5x4

                  Direct2DEnabled: false

                  GL_ACCUM_ALPHA_BITS: 16

                  GL_ACCUM_BLUE_BITS: 16

                  GL_ACCUM_GREEN_BITS: 16

                  GL_ACCUM_RED_BITS: 16

                  GL_ALPHA_BITS: 0

                  GL_BLUE_BITS: 8

                  GL_DEPTH_BITS: 24

                  GL_GREEN_BITS: 8

                  GL_MAX_3D_TEXTURE_SIZE: 2048

                  GL_MAX_TEXTURE_SIZE: 8192

                  GL_MAX_TEXTURE_UNITS: 4

                  GL_MAX_VIEWPORT_DIMS: 8192,8192

                  GL_RED_BITS: 8

                  GL_RENDERER: GeForce 9800 GT/PCIe/SSE2

                  GL_SHADING_LANGUAGE_VERSION: 3.30 NVIDIA via Cg compiler

                  GL_STENCIL_BITS: 8

                  GL_VENDOR: NVIDIA Corporation

                  GL_VERSION: 3.3.0

                  GPUDeviceEnabled: false

                  OGLEnabled: true

                  GL_EXTENSIONS: GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_clear_buffer_object GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_debug GL_KTX_buffer_region GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_ES1_1_compatibility GL_NV_explicit_multisample GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_buffer_load GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_expand_normal GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

                  • 6. Re: Lightroom 6.8 Slideshow not able to export video
                    Jim JiM Level 1

                    Hi Akash Sharma, as Grzegorz has exactly the same problem , do you have no idea how we can solve the problem by a turn around ?

                    • 7. Re: Lightroom 6.8 Slideshow not able to export video
                      Akash Sharma Adobe Employee

                      Hi Jim,

                       

                      Have you tried unchecking "Use graphics Processor" in Preferences>Performance and then creating/saving a slideshow?

                       

                      ~Akash

                      • 8. Re: Lightroom 6.8 Slideshow not able to export video
                        Jim JiM Level 1

                        Yes I did all kind of tests nothing worked. We have 2 different PC's where LR6.8 is running and on both we have the same problem. When trying to make a video with the same audio and jpg files with a LR5.7 on a 3rd machine there is no problem :-(

                        • 9. Re: Lightroom 6.8 Slideshow not able to export video
                          Akash Sharma Adobe Employee

                          Have you gone through the suggestions mentioned in Can't export slideshow to movie. ?

                           

                          Akash

                          • 10. Re: Lightroom 6.8 Slideshow not able to export video
                            grzegorzk18060883 Level 1

                            It doesn't work in my case. Do you have any idea what is the problem? If yes, can you tell us any forecast of troubleshooting? If you haven't located the problem, how does it work usually in similar cases?

                            • 11. Re: Lightroom 6.8 Slideshow not able to export video
                              Jim JiM Level 1

                              It doesn't work in my case

                              • 12. Re: Lightroom 6.8 Slideshow not able to export video
                                Jim JiM Level 1

                                Hi Akash Sharma I have installed Li8ghtroom 6.0 on another Laptop without doing the updates to 6.8 and there it worked with the same slides and configuration.

                                • 13. Re: Lightroom 6.8 Slideshow not able to export video
                                  Akash Sharma Adobe Employee

                                  Hi JimJim,

                                   

                                  Thanks for the heads up. As mentioned earlier, I believe you are facing a known issue which is being worked upon. I will update this discussion with further troubleshooting steps soon.

                                   

                                  Thanks,

                                  Akash

                                  • 14. Re: Lightroom 6.8 Slideshow not able to export video
                                    grzegorzk18060883 Level 1

                                    Hi Akash,

                                    as we haven't received any information from you since 2017-02-20 I would like to ask if you could tell us any specific information about the issue:

                                    1) what do you know about the problem

                                    2) what do you don't know

                                    3) when do you expect the solution

                                     

                                    Greetings,

                                     

                                    Grzegorz

                                    • 15. Re: Lightroom 6.8 Slideshow not able to export video
                                      Rikk Flohr - CM Adobe Employee

                                      A bug is still open on this issue. We do not have an ETA at this time. The best place to follow for information is the thread mentioned earlier: Lightroom: Will not export both portrait and landscape oriented pictures as a slideshow video in 720 or 1080 | Photoshop…

                                      • 16. Re: Lightroom 6.8 Slideshow not able to export video
                                        bruce h

                                        Likewise here in Omaha. Exact same symptoms.