Thanks but I've tried that already.
I don't have any Cancel link to click so they only offer the Contact Us option. Phone is not supported and Chat never goes through. That's why I created this post.
1 person found this helpful
you may not have a cancel link because you have a commitment to continue your subscription and cancelling would incur a penalty fee.
in any case, you can't cancel your subscription via the forums so, while i know this isn't your preference, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
Thank you for the replies above.
When I wrote my original post I was traveling and only had my phone with me, on which the chat didn't work.
Now I'm back home I tried to contact the support from my computer and it worked with no problem.
The person I talked to was very helpful and my issue was solved in 5 minutes.
So I would still like to point out that:
- when using my phone (iPhone 7, Chrome and Safari browsers) the chat doesn't work although it makes you think everything is normal
- I am still not happy that I am not able to cancel a subscription with a single click from my account
But overall I remain a happy customer.
thanks for the update.