1 Reply Latest reply on Jan 18, 2017 11:01 AM by Sheena Kaul

    Video freezes/audio continues


      I've just used Clip for the first time. All I wanted was to convert a video from 4k (filmed on GoPro Hero4 Black) to 1080p as I was having trouble playing the video in 4k on my phone (Samsung Galaxy S7 Edge). I figured it might not cope with the 4k size/codecs.

      So I started a project with one 17 minute video, made no changes, and saved it to my gallery in 1080. The original video would play for a few minutes then an error message would pop up (Unable to play video - File has incorrect data). After saving from clip I can play the video for less than 2 minutes then the picture freezes and the sound continues.  There are no error messages.

      Any ideas what the problem is? How can I solve this?