4 Replies Latest reply on Jun 26, 2017 10:20 AM by AJIT_M

    Cannot use Presenter 11 in PowerPoint 2016

    petrah71288546 Level 1

      I am trying to record audio to slides in PowerPoint 2016 using Adobe Presenter 11, but when I click the "record" button, I receive the following message: "Adobe Presenter has encountered an unexpected problem while working with this presentation. Try saving your work to a new file and restarting PowerPoint..." I have done so, and also checked several other PowerPoint files that have associated Presenter audio files from a previous computer, and I receive the same message each time. I have Flash version 24.0.0.186. I have read on this forum that Presenter 11 should work with PowerPoint 2016, so I'm not sure what the issue is. I uninstalled and reinstalled Presenter once and it seemed to work again, but then it stopped working again and uninstalling and reinstalling has not corrected the problem.

        • 1. Re: Cannot use Presenter 11 in PowerPoint 2016
          jimh71426240

          I am having the exact same issue.

          • 2. Re: Cannot use Presenter 11 in PowerPoint 2016
            AJIT_M Adobe Employee

            Hi There,

             

             

            Can you please confirm if the issue occurs only when you try to record audio to slides in PPT 2016 or is there any other workflow as well? Are you using Presenter 11 in an office network or on your personal machine ? Have you tried to check the Presenter 11 performance by launching PowerPoint 2016 in administrative mode?

            You may try to recreate Presenter 11 preferences by performing the below steps and see if that makes any difference-

            • Close PowerPoint 2016 and open registry editor by typing "regedit" in the run window.
            • Go to H Key Current User > Software > Adobe > Adobe Presenter > Rename "11.0" folder to "11.0_old".
            • Close registry editor.
            • Launch PowerPoint 2016 in administrative mode (by right click on PowerPoint icon and choose "Run as Admin") and try to record audio using Presenter 11 and see if that resolves the issue.

             

             

            If the above suggested steps doesn't work, then you may try to add Adobe Presenter 11 in MS Office Trusted Location.by performing the below steps :-

            • Launch PowerPoint.
            • Go To File > Options > Trust Center > Trust Center Settings > Add New Location > Browse to C:\Program Files (x86)\Adobe\Adobe Presenter 11.0 and then click OK.
            • Restart PowerPoint in administrative mode (by right click on PowerPoint icon and choose "Run as Admin") and then use Presenter  and see if it works fine.

            Also, If you are using any Antivirus on your computer then please try to turn it off temporarily and then check Presenter performance.

             

             

            Let me know how it goes.

             

             

            Regards,

            Ajit

            • 3. Re: Cannot use Presenter 11 in PowerPoint 2016
              BlackBoxTrg

              I have tried following these steps, as I am trying to record video but when I click new project in Video Express, it errors repeatedly with 'Application encountered an internal error'.  I am using Presenter on a personal machine and have also disabled my firewall but this problem persists.  I am in a trial period and would like to see how it performs with this error fixed.

              • 4. Re: Cannot use Presenter 11 in PowerPoint 2016
                AJIT_M Adobe Employee

                Hi There,

                 

                I have sent you a private message and I would request you to please respond so that we can connect and look into the issue.

                 

                Regards,

                Ajit