9 Replies Latest reply on Jan 12, 2017 11:12 PM by F. McLion

    LightRoom CC Freezing when importing files

    earl78

      For almost 3 hours I have been trying to import files from my canon 1D.

       

      I have done the usual steps, then it gets to importing then sits on 'Imorting files' and does nothing.

       

      I head read trouble shooting which advised me to uninstall then re install - Ive done  that - nothing.

       

      I have also deleted the catalogue in error thinking that is what i had to do - turns out not - and its have now been deleted.

       

      I can't get the files off my camera an into light room - there seems to be no way to do this.

       

      Could my machine be full? Could there be a technical problem that I am not aware of?

       

      I have followed the same download steps for 6 months and never had a problem until today - this a client job and I can't ge the files unto light room from my camera  please advise.

        • 1. Re: LightRoom CC Freezing when importing files
          F. McLion Adobe Community Professional & MVP

          What is your exact version of LR and your OS?

          What is the file format? Are you seeing previews in Import?

          Try deactivating the GPU acceleration: Adobe Lightroom GPU Troubleshooting and FAQ

          • 2. Re: LightRoom CC Freezing when importing files
            josettes29739290

            Lightroom is CC 2015.8 updated

            My OS is OS X Yosemite ( 10.10.5)

            My pictures are RAW and yes I see the previews in Import

            What you call GPU , is it Intel Iris Open GL engine ? I deactivated it, didn't help.

            The message coming up on the screen says that the import is impossible because " non accessible en ecriture (1) . Not accessible in writing (1)

             

             

             

             

            Message du 08/01/17 15:46

            De : "F. McLion"

            A : "josette schneider"

            Copie à :

            Objet :  LightRoom CC Freezing when importing files

             

             

             

             

             

             

             

            LightRoom CC Freezing when importing files

            created by F. McLion in Photoshop Lightroom - View the full discussion

             

            What is your exact version of LR and your OS?

            What is the file format? Are you seeing previews in Import?

            Try deactivating the GPU acceleration: Adobe Lightroom GPU Troubleshooting and FAQ

             

             

            If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9247671#9247671 and clicking ‘Correct’ below the answer

             

             

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            • 3. Re: LightRoom CC Freezing when importing files
              F. McLion Adobe Community Professional & MVP

              This usually means exactly what it says: LR can not write at the target location you are trying to import to.

              Check write permission at the target import location.

              • 4. Re: LightRoom CC Freezing when importing files
                josettes29739290 Level 1

                What means " check  write permission" ? The target location is just a file, isn't it ?

                 

                 

                 

                 

                Message du 09/01/17 07:58

                De : "F. McLion"

                A : "josette schneider"

                Copie à :

                Objet :  LightRoom CC Freezing when importing files

                 

                 

                 

                 

                 

                 

                 

                LightRoom CC Freezing when importing files

                created by F. McLion in Photoshop Lightroom - View the full discussion

                 

                This usually means exactly what it says: LR can not write at the target location you are trying to import to.

                Check write permission at the target import location.

                 

                 

                If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9248935#9248935 and clicking ‘Correct’ below the answer

                 

                 

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                • 5. Re: LightRoom CC Freezing when importing files
                  F. McLion Adobe Community Professional & MVP

                  Import (in copy mode) is moving all the image files from the card/camera to the specified target location and therefore needs to have full read and write access to the folders selected.

                  • 6. Re: LightRoom CC Freezing when importing files
                    josettes29739290 Level 1

                    What is and where can I find " write access " ?

                     

                     

                     

                     

                    Message du 10/01/17 07:43

                    De : "F. McLion"

                    A : "josette schneider"

                    Copie à :

                    Objet :  LightRoom CC Freezing when importing files

                     

                     

                     

                     

                     

                     

                     

                    LightRoom CC Freezing when importing files

                    created by F. McLion in Photoshop Lightroom - View the full discussion

                     

                    Import (in copy mode) is moving all the image files from the card/camera to the specified target location and therefore needs to have full read and write access to the folders selected.

                     

                     

                    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9251449#9251449 and clicking ‘Correct’ below the answer

                     

                     

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                    • 8. Re: LightRoom CC Freezing when importing files
                      josettes29739290 Level 1

                       Did it ( see attached doc ) but it doesn't change anything..

                       

                       

                       

                       

                      Message du 10/01/17 16:25

                      De : "F. McLion"

                      A : "josette schneider"

                      Copie à :

                      Objet :  LightRoom CC Freezing when importing files

                       

                       

                       

                       

                       

                       

                       

                      LightRoom CC Freezing when importing files

                      created by F. McLion in Photoshop Lightroom - View the full discussion

                       

                      Google is your friend

                      https://www.google.ch/search?q=settingwritepermissioninYosemite&ie=utf-8&oe=utf-8&clie nt=firefox-b&gfe_rd=cr&ei=rvx0…

                       

                       

                      If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9252329#9252329 and clicking ‘Correct’ below the answer

                       

                       

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                      • 9. Re: LightRoom CC Freezing when importing files
                        F. McLion Adobe Community Professional & MVP

                        We can not see any doc.

                        You can not attach a pic/doc by resounding by email to the forum.

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