2 Replies Latest reply on Jan 8, 2017 4:09 PM by david2251

    "PS must close now"

    david2251 Level 1

      Constantly have the box flash up advising that Adobe Photoshop must close now". One of the many reasons given?


        Problem Event Name:                        APPCRASH

        Application Name:                             Photoshop.exe

        Application Version:                 

        Application Timestamp:                     57925e36

        Fault Module Name:                          StackHash_3b33

        Fault Module Version:                        6.1.7601.23569

        Fault Module Timestamp:                  57f7bbdd

        Exception Code:                                  c0000374

        Exception Offset:                                000c3b9b

        OS Version:                                          6.1.7601.

        Locale ID:                                             3081

        Additional Information 1:                  3b33

        Additional Information 2:                  3b33f364f50506863155b9661b6b62df

        Additional Information 3:                  d1b7

        Additional Information 4:                  d1b762522cf595d221289073af47b25f


      It has been happening irregularly, but constantly. This morning it crashed after I saved the file as a precaution. Normally it crashes when I move into print mode.

      This constant problem is making me think it's a waste of $25 per month to subscribe to Ps when I could easily go back to #7 or Elements 8 which works fine.

      I'm using Windows 7 and have a 32 bit computer. Help please anyone?


        • 1. Re: "PS must close now"
          c.pfaffenbichler Level 9

          What have you done for trouble-shooting so far?

          Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:



          Unless you use another CC application (apart from Photoshop, Lightroom and Bridge) you would seem to be spending more money than necessary as those should be about 10$/month with the Photography Plan. 

          • 2. Re: "PS must close now"
            david2251 Level 1

            Hi – thanks for the advice. I was under the impression Adobe automatically downloaded the updates but, after finding the programme, discovered I was still on a 2015 CC setup.


            Have downloaded the 2017 version and (cross fingers) this will solve the problem.


            Yes, I pay $25 per month for the lease of CC – I only have Photoshop – but I live in Australia and all computer software is a lot more expensive here than in America and/or England.  We appear to be content with being overcharged!


            I do wish I’d bought a PS programme outright 2 years ago and thus avoid the monthly lease situation.


            Again, thanks for the advice.