12 Replies Latest reply on Jan 8, 2017 5:55 AM by scotts84571038

    Importing from the cloud

    scotts84571038

      When I downloaded cc on my new MacBook Pro, (I had an older on with the cc on it) in Library module, it showed me thumbnails of my photos from my last shoot, which is what I wanted, so i pressed import and they imported, but only as thumbnails so if I zoom, it actually shrinks the photo. How do I fix this?

        • 1. Re: Importing from the cloud
          John Waller Adobe Community Professional & MVP

          Which Adobe software? Lightroom?

          • 2. Re: Importing from the cloud
            scotts84571038 Level 1

            Yes, it is in Lightroom. I looked at the Forum answers and saw the answer if the issue was in Photoshop.

            • 3. Re: Importing from the cloud
              dj_paige Level 9

              If the photos are stored in "the cloud", you can't import them into Lightroom at all.

               

              So please provide more details about what you did exactly — where were the photos BEFORE import, what size in pixels (do NOT tell me megabytes) were the photos before import, and then what you did in very detailed language so we can follow along here and possibly determine where the problem arises.

              • 4. Re: Importing from the cloud
                scotts84571038 Level 1

                My bad. I have an older MacBook Pro. Just before I went to Italy in November for a photo shoot, I installed the cc to replace my earlier version of Lightroom. I bought a new MacBook Pro with the touchbar and downloaded cc on it. When I did so, I clicked on Library mode, and pressed import. All of my photos from the Italy shoot started showing up on the grid view with check marks until all of them were there. I pressed import again and all of them imported. The ones that I had already processed, and put stars on all came over as files with metadata in the thousands. The ones that were not previously worked on and “starred” were in the 500 X 333 size. All were taken on my Canon 5d Mark 3, which takes photos in 23 megapixels.

                • 5. Re: Importing from the cloud
                  dj_paige Level 9

                  If the file is 500x333 before import, then Lightroom showing you a very small image is correct.

                   

                  You still haven't explained about this "Italy shoot", what did you do, how did you get the photos onto the new MacBook. What do you mean in your title by saying the "importing from the cloud"?

                  • 6. Re: Importing from the cloud
                    scotts84571038 Level 1

                    Importing from the cloud was an assumption on my part. When I set up my new computer it asked if I wanted to import from another computer. I clicked yes and was told to plug in to a power source. When I did, the screen went black and stayed that way. There was no physical contact between the two computers i.e. by some wired connection. I called Apple and they told me to turn the computer off completely and try again. The tech helped me through a normal set up, and when we got to the question of importing from another computer, I was told to click no, which I did.

                    The next day, I downloaded the cc on the new computer. Since I did not connect another device to the new computer, I assumed that the photos came from the cloud.

                    • 7. Re: Importing from the cloud
                      Just Shoot Me Adobe Community Professional

                      Did you also copy all your image files over from the old computer to the new computer or move the external drive that held your images over to the new computer?

                       

                      The LR catalog file is just a Database file and does not hold any of the real images. The Previews folder is just that, small thumbnails of the real images that LR creates for fast displaying of the real images.

                      • 8. Re: Importing from the cloud
                        scotts84571038 Level 1

                        I don’t know how it happened. As I explained, there was no physical connection between the two computers. Also, these new Mac’s don’t have a USB port to fit my external drive, so no I have not connected with it either. Again, that is why I assumed the photos were migrated by using the cloud.

                        • 9. Re: Importing from the cloud
                          Just Shoot Me Adobe Community Professional

                          scotts84571038 wrote:

                           

                          Again, that is why I assumed the photos were migrated by using the cloud.

                          What Cloud system are you talking about and did the actual images get downloaded to your Mac's internal drive?

                          • 10. Re: Importing from the cloud
                            scotts84571038 Level 1

                            The only “clouds” I have any association with are the ICloud and the Creative Cloud.

                            • 11. Re: Importing from the cloud
                              Just Shoot Me Adobe Community Professional

                              You need to copy the actual image file over to your new computer or to an external drive and then connect that external to your computer. All the newer MBP computers have a USB port or a couple of them. They just don't look like the old style USB ports and you may need an adapter to connect even slightly older external drive with.

                              • 12. Re: Importing from the cloud
                                scotts84571038 Level 1

                                I ordered the “dongle” last night. Thanks for the help.