6 Replies Latest reply on Jul 6, 2017 8:46 PM by Jao vdL

    Problems with importing files on iPad Air 2


      Hi everyone,


      facing with an interesting issue using Lightroom mobile on iPad air2 and iOS 10.2.


      Once I have a photo in my camera roll I'm able to import it even if it's a raw file. My challenge is that I've received a raw file via email. Once I open the image and hit the "open in" button Lightroom doesn't show up and can't import it.


      What I've done so far none of them helped:

      reinstall the app

      import the file to documents 5 I was hoping to be able to open in from there

      uploaded the file to google drive to open from there

      lightroom is not able to import from cloud


      Does anyone have a solution for this issue?


      Thanks a lot