4 Replies Latest reply on Jan 8, 2017 6:02 PM by ManiacJoe

    The following files were not imported because they could not be read...

    LASuter

      Hi Guys,

       

      I'm a LR newbie, so excuse my ignorance in advance. When I try to import photos from my XQD card/reader, I can only import them to my hard drive. My backup location (Seagate 2tb USB drive)  gives me this message,

       

      "The following files were not imported because they could not be read or the destination folder is not writable" then a list of jpegs.

       

      So far, I've run the LR script for repairing permissions, and verified permissions on the backup drive to read/write.

       

      The only other detail that I've noticed is that on the import screen where the Copy as DNG, Copy, Move, Add  buttons are, the Move and Add buttons are greyed out and won't function.

       

      Thanks!

        • 1. Re: The following files were not imported because they could not be read...
          dj_paige Level 9

          You do not have the write permission in your operating system to the location on the Seagate drive. Change the permissions on this drive. (It is also possible that the drive is not formatted properly to allow Lightroom to write to it, what operating system and what drive format?)

           

          So far, I've run the LR script for repairing permissions, and verified permissions on the backup drive to read/write.

          I am not familiar with this script, however you do not have to verify the permission on the drive. You need to verify the permissions on the exact destination folder where you told Lightroom to copy the photo files to.

          • 2. Re: The following files were not imported because they could not be read...
            Just Shoot Me Adobe Community Professional

            What exact version of LR are you using? Go to Help > About Adobe PS LR and post the exact version number.

             

            The Move and add button are grayed out because LR won't Move images from a Memory card, it is best to format the card in the camera to remove the images from the card, and Add because LR knows it is a Removable drive and when removed from the card reader your images would show as Missing.

             

            LR is a Database program. None of your images are IN LR. They are referenced into the Database file, the Catalog file, from where they are stored on your hard drive.

            • 3. Re: The following files were not imported because they could not be read...
              LASuter Level 1

              Well, this issue is solved!

               

              The problem definitely revolved around disk permissions.

              dj_paige suggested that I reassign the disk permissions of the target external drive (which I had already done, then re-checked a few times). However, on reading the recommendation, I think I misunderstood and checked the permissions on my macbook's hard drive (which were set to read-only). After correcting this, all is well again. It seems odd to me that the permissions on the Macbook hard drive matter when I'm trying to save files to an external Seagate drive (?). Anyway, it does what it's supposed to now.

               

              I think I need to spend more time figuring out how LR works!

               

              As a matter of interest, I think that the problem may stem from the last El Capitan update that I installed. I've been using LR successfully since November without any permission problems.

               

              The LR version I have installed is CC 2015.8 (1099473), OSX El Capitan 10.11.6 for those interested.

               

              If you guys think there's anything else I need to know about this, please advise!

               

              Many thanks

              • 4. Re: The following files were not imported because they could not be read...
                ManiacJoe Adobe Community Professional

                Based on lots of reports here, Mac OS upgrades frequently screw with file system permissions that should not be messed with.