3 Replies Latest reply on Jan 8, 2017 12:59 PM by dj_paige

    Lightroom, Windows 10, displays "not responding" and freezes for 10 to 15 seconds on any action

    krytont Level 1

      Over the last few days I've been experiencing some major issues with Lightroom coming to a complete halt. This occurs in the Develop module. I am currently trying to edit a number of images with some minor cloning/spot healing maybe fifteen small points and some brush tools. Regardless of the action I do; changing zoom levels, moving the image, or applying a brush stroke. Symptoms of the poor performance are a tool bar message saying that Lightroom is "not responding", the Windows or Lightroom "please wait" icon swirling, or a black screen while Lightroom is lost in thought somewhere.


      I've ensured that all the usual fixes have been tried; turning the GPU on and off, resetting the preferences files, ensuring that I have well under a 1,000 presets, et cetera. At this point Lightroom is unusable which is really very annoying as three weeks ago I completed a major edit on a shoot without a hitch.


      Side note: C: is the scratch drive which is a solid state drive with over 200 GB of free space. Any help would be greatly appreciated.


      System Adobe system specs are as follows:


      Operating System
      Windows 10 Pro 64-bit
      Intel Xeon E5 v2 @ 2.50GHz36 °C
      Ivy Bridge-EP/EX 22nm Technology
      Intel Xeon E5 v2 @ 2.50GHz41 °C
      Ivy Bridge-EP/EX 22nm Technology
      32.0GB DDR3 @ 664MHz (9-9-9-23)
      Dell Inc. 0WN7Y6 (SOCKET 0)
      DELL U2413 (1920x1200@59Hz)
      DELL U2413 (1920x1200@59Hz)
      3071MB NVIDIA Quadro K4000 (NVIDIA)52 °C
      476GB LSI MR9271-8i SCSI Disk Device (RAID)
      1862GB LSI MR9271-8i SCSI Disk Device (RAID)
      1862GB LSI MR9271-8i SCSI Disk Device (RAID)
      2794GB Seagate Expansion Desk USB Device (USB (SATA))43 °C


      Lightroom version: CC 2015.8 [ 1099473 ]

      License: Creative Cloud

      Operating system: Windows 10

      Version: 10.0

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 2.4 GHz

      Built-in memory: 32712.2 MB

      Real memory available to Lightroom: 32712.2 MB

      Real memory used by Lightroom: 3373.9 MB (10.3%)

      Virtual memory used by Lightroom: 3795.8 MB

      Memory cache size: 2209.1 MB

      Maximum thread count used by Camera Raw: 8

      Camera Raw SIMD optimization: SSE2,AVX

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1200, 2) 1920x1200

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No



      Graphics Processor Info:

      Quadro K4000/PCIe/SSE2



      Check OpenGL support: Passed

      Vendor: NVIDIA Corporation

      Version: 3.3.0 NVIDIA 376.33

      Renderer: Quadro K4000/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler





      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Users\Thomas Kryton\Pictures\Lightroom\Lightroom Catalog.lrcat

      Settings Folder: C:\Users\Thomas Kryton\AppData\Roaming\Adobe\Lightroom



      Installed Plugins:

      1) AdobeStock

      2) Canon Tether Plugin

      3) ColorChecker Passport

      4) Facebook

      5) Flickr

      6) HDR Efex Pro 2

      7) Leica Tether Plugin

      8) Nikon Tether Plugin

      9) Perfect B&&W 8

      10) Perfect Effects 8

      11) Perfect Enhance 8

      12) Perfect Photo Suite 8

      13) Perfect Portrait 8

      14) Perfect Resize 8



      Config.lua flags: None



      Adapter #1: Vendor : 10de