3 Replies Latest reply on Jan 8, 2017 12:59 PM by dj_paige

    Lightroom, Windows 10, displays "not responding" and freezes for 10 to 15 seconds on any action


      Over the last few days I've been experiencing some major issues with Lightroom coming to a complete halt. This occurs in the Develop module. I am currently trying to edit a number of images with some minor cloning/spot healing maybe fifteen small points and some brush tools. Regardless of the action I do; changing zoom levels, moving the image, or applying a brush stroke. Symptoms of the poor performance are a tool bar message saying that Lightroom is "not responding", the Windows or Lightroom "please wait" icon swirling, or a black screen while Lightroom is lost in thought somewhere.


      I've ensured that all the usual fixes have been tried; turning the GPU on and off, resetting the preferences files, ensuring that I have well under a 1,000 presets, et cetera. At this point Lightroom is unusable which is really very annoying as three weeks ago I completed a major edit on a shoot without a hitch.


      Side note: C: is the scratch drive which is a solid state drive with over 200 GB of free space. Any help would be greatly appreciated.


      System Adobe system specs are as follows:


      Operating System
      Windows 10 Pro 64-bit
      Intel Xeon E5 v2 @ 2.50GHz36 °C
      Ivy Bridge-EP/EX 22nm Technology
      Intel Xeon E5 v2 @ 2.50GHz41 °C
      Ivy Bridge-EP/EX 22nm Technology
      32.0GB DDR3 @ 664MHz (9-9-9-23)
      Dell Inc. 0WN7Y6 (SOCKET 0)
      DELL U2413 (1920x1200@59Hz)
      DELL U2413 (1920x1200@59Hz)
      3071MB NVIDIA Quadro K4000 (NVIDIA)52 °C
      476GB LSI MR9271-8i SCSI Disk Device (RAID)
      1862GB LSI MR9271-8i SCSI Disk Device (RAID)
      1862GB LSI MR9271-8i SCSI Disk Device (RAID)
      2794GB Seagate Expansion Desk USB Device (USB (SATA))43 °C


      Lightroom version: CC 2015.8 [ 1099473 ]

      License: Creative Cloud

      Operating system: Windows 10

      Version: 10.0

      Application architecture: x64

      System architecture: x64

      Logical processor count: 8

      Processor speed: 2.4 GHz

      Built-in memory: 32712.2 MB

      Real memory available to Lightroom: 32712.2 MB

      Real memory used by Lightroom: 3373.9 MB (10.3%)

      Virtual memory used by Lightroom: 3795.8 MB

      Memory cache size: 2209.1 MB

      Maximum thread count used by Camera Raw: 8

      Camera Raw SIMD optimization: SSE2,AVX

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1200, 2) 1920x1200

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No



      Graphics Processor Info:

      Quadro K4000/PCIe/SSE2



      Check OpenGL support: Passed

      Vendor: NVIDIA Corporation

      Version: 3.3.0 NVIDIA 376.33

      Renderer: Quadro K4000/PCIe/SSE2

      LanguageVersion: 3.30 NVIDIA via Cg compiler





      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: C:\Users\Thomas Kryton\Pictures\Lightroom\Lightroom Catalog.lrcat

      Settings Folder: C:\Users\Thomas Kryton\AppData\Roaming\Adobe\Lightroom



      Installed Plugins:

      1) AdobeStock

      2) Canon Tether Plugin

      3) ColorChecker Passport

      4) Facebook

      5) Flickr

      6) HDR Efex Pro 2

      7) Leica Tether Plugin

      8) Nikon Tether Plugin

      9) Perfect B&&W 8

      10) Perfect Effects 8

      11) Perfect Enhance 8

      12) Perfect Photo Suite 8

      13) Perfect Portrait 8

      14) Perfect Resize 8



      Config.lua flags: None



      Adapter #1: Vendor : 10de