Lightroom mobile not syncing to desktop/cloud

[andreal46433304]

Hello,

my issue is that the pictures taken on my iphone are not synced to my desktop. I understand that they are supposed to be uploaded to the cloud first and this does not work either as each picture is shown as a grey icon with "a cloud and lightning" in it. Other pictures are shown with a ! inside. Is there anything I need to do to make it work?

Thanks

Andrea

[selondon]

Hi Andrea,

Assuming that you are signed in (as 'something' is making it to the Cloud) are these RAW photos? As some users are reporting issues...

Here are some links from the LR Mobile Forum with possibly the same issue:

DNG files not uploading to cloud from LR mobile

Lightroom Mobile says up-to-date, Adobe Cloud says sync has not finished

Lightroom Mobile no longer syncs RAW files from iphone 7+

[andreal46433304]

Hello,

yes I am signed in. The pictures are jpegs from iPhone 6S.

There are about 1600 photos on my phone that await to be uploaded but the counter does not progress (ref: lightroom app)

[selondon · Accepted solution]

Hi Andrea,

Are the photos in a Collection as previous advice from Akash at Adobe has been "Try creating a new collection and add the same set of images and see if they Sync up"

Seems like there maybe some kind of intermittent bug if Collections aren't used.

You may have to get one of the Techs to have a look, try one of the Mobile forums:

Lightroom for mobile & Apple TV

This has more Adobe employee interaction:

Photoshop Family Customer Community