I am a Library Tech Intern in Ontario and many of our patrons from our Library, as well as other libraries have had a great deal of difficulty with transferring their e-books from the OLS website to their Kobos using Adobe Digital Editions.
If they access OverDrive via the app the books open in the app and then can't be transferred to the Kobo (one device limit). I haven't found any way to get around this issue. It's not too bad if they are on a tablet - they are generally going to read on the device. But with newer versions of Windows computers, the app functions as it would on a tablet, with no option that I can see that allows to download without opening in the app.
To fix, the patron has to get to OD through a web browser to download their OD books. Not so bad, but is confusing for some patrons.
Error Code 2038
Now giving Error Code 2038 on all attempted eBook downloads from my OLS account. The patron has followed all steps properly to download/transfer her e-books but still is having issues. We have tried re-authorizing the program to her computer, deactivating Ad-Blocker, and uninstalling/ reinstalling the program.
Does anyone have any solutions to this issue? We are all quite stumped. Any help would be greatly appreciated!