Adobe Costumer Service Burn my Hard Drive After 5 Hours of Remote Tech Support,
On new Years eve, I contact Adobe customer service looking to fix some problem related on lightroom, they where available to control my computer on remote for 5 hours, after that, my computer never works again, I restarted the computer and the operative system didnt turn on.
I went to the mac support service and they just say to me I have been lost the past 3-6 months of animation work of my live, in between music I have been created and many other office and personal files, I almost fainted.
I try to contact Adobe support via phone 3 times,
They never understood the problem, every each time they ask the same questions all over again and again.
I understand that a HD can died, but I cannot understand why Adobe doesnt want to admit that They kill my HD, erasing many files of the operating system.
I am on a point of frustration have to sue the company I love, for all the damage and lost I have been suffer seems New Years Eve.
At the top of it all, adobe doesnt have a direct email to write this letter, I have to do it forum format, but please if somebody hase some information about this case, or maybe the same problem to share, it will be nice to get together.
Apologies for the experience you've had so far.
Please let us know how can we help you with the application?
Adobe didn't burn your hard drive. The hard drive that was in your Mac was probably failing, faulty, and that is what was causing your problems with LR and more than likely other programs.
Accessing a computer remotely and deleting files and or programs and then reinstalling them does not put anymore wear and tear on a hard drive than just using it normally. This is especially true with OS X because OS X is constantly accessing the drive every second the computer is turned on.
Adobe did nothing wrong. They were trying to solve the problem you were having. What happened is while Adobe support was accessing your computer trying to fix the problems you were having the hard drive in your Mac DIED. It is not Adobe's or Apples fault you never Backed Up your important files. The only person to blame for you losing all that work and music is you.