7 Replies Latest reply on Jan 11, 2017 2:25 PM by Steve Grisetti

    Premiere Elements 14 "Media Offline"

    pumpkin76

      Hello,

       

      I’m having real trouble with Adobe Premiere Elements 14. I’m trying to edit a short film with a very close deadline looming, and when I open up the software to continue with the editing I have been doing for last week I now find that it has all disappeared saying ‘media offline or unavailable’ – with large chunks of film on my timeline missing. So far there doesn’t seem to be anything I can do to restore it.

       

      Please help!

        • 1. Re: Premiere Elements 14 "Media Offline"
          Steve Grisetti Adobe Community Professional

          This means that your video or other media clips have been moved or the connection to them has been disconnected.

           

          Remember that, when you import video into your project, you are actually just importing a link to your video -- so your video and other media clips must be on your computer and available whenever you are editing.

           

          A common mistake is to connection video that is still on your camcorder -- and when you disconnect the camcorder you lose your connection to the video. This can also happen if your video is on an external drive.

           

          Where are the media files that you are using in your project located on your computer?

          • 2. Re: Premiere Elements 14 "Media Offline"
            pumpkin76 Level 1

            I'm aware of this as I have made that mistake before, however I know I haven't moved or deleted any of the files I'm using in my project off of my computer or off my memory stick as I've been working on  it on and off for the last week and it's all still been available.

             

            If I have to start my project again from scratch, how can I know/ensure that this won't happen again and my work will be saved?

            • 3. Re: Premiere Elements 14 "Media Offline"
              Steve Grisetti Adobe Community Professional

              I can't say without knowing where your media files are being stored.

               

              SOMETHING is clearly changing and breaking this connection. This can happen when you've got a memory stick or external drive that hasn't been mapped and assigned a drive letter or if you've briefly disconnected the drive and Windows doesn't recognize it as the same drive.

               

              So you'll need to do some detective work.

               

              Is every file in your project disconnecting or only some files? What do those files have in common?

              • 4. Re: Premiere Elements 14 "Media Offline"
                pumpkin76 Level 1

                All the media files are stored both on my memory stick and my computer, and they're also in Adobe Organiser too.

                 

                Some of the files in my project are still there, some say "media offline" etc. and some are missing altogether. I think the ones that are there and working still were all taken and imported to my computer on a different day to the ones that are missing/offline.

                • 5. Re: Premiere Elements 14 "Media Offline"
                  Steve Grisetti Adobe Community Professional

                  You shouldn't have these files on a memory stick. What happens if you move all of your files onto your computer's drive?

                   

                  And can you PLEASE tell me in what directory on your hard drive your missing video is being stored? Just saying you have media files stored on your computer doesn't give me much to work with.

                  • 6. Re: Premiere Elements 14 "Media Offline"
                    pumpkin76 Level 1

                    Sorry, I'm not sure what you mean by "directory on my computer's drive?"

                    • 7. Re: Premiere Elements 14 "Media Offline"
                      Steve Grisetti Adobe Community Professional

                      A directory is a folder on your hard drive.

                       

                      For instance C:/Program Files/Adobe/Adobe Premiere Elements 15 is a directory folder.