2 Replies Latest reply on Mar 1, 2017 5:19 PM by Kevin-Monahan

    AE don't starts

    Whiteinkph Level 1

      I can not boot AE cc2017. I get this message: Error accessing the preferences file "/ users / myname / Library / Preferences / Adobe / After Effects / 14.0
      I have uninstalled and rebooted several times but doesn't work.. What can I do?

        • 1. Re: AE don't starts
          kulpreet singh Adobe Employee

          Hi Whiteinkph,


          Try this:

          Go to the following locations:

          Location 1: When in Finder, click Go > Go to Folder > ~/Library/Application Support/Adobe

          Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

          Location 3: Documents > Adobe


          In all the locations, rename the 'Adobe' folders to 'OldAdobe'

          Launch AE, accept the License Agreement and see if it works.

          Note: You will lose your customized workspaces and keyboard shortcuts.



          Kulpreet Singh

          • 2. Re: AE don't starts
            Kevin-Monahan Adobe Employee

            Hi Whiteinkph,

            Sorry about your launch issues. That stinks.


            Did you follow Kulpreet's advice and rename your Adobe folders? That step can work really well. Please let us know what happened and if you still need assistance.