0 Replies Latest reply on Jan 11, 2017 9:13 AM by martinp59398724

    ACSM - files opening/download failes; ADE - crashes aferwards



      I got the following problem when opening (adding to library) an *.acsm file with adobe digital editions (Version :

      1. A window opens, telling me that the content will be downloaded (takes about 3-5 seconds),

      2. A second window appears saying that download is impossible. Licence error, server communication failure. (E_ADEPT_DOCUMENT_TOO_SHORT)


      3. After pressing the "OK" button, the ADE program crashes with the following Details (sorry it was done in German):





        Problemereignisname:    BEX

        Anwendungsname:    DigitalEditions.exe


        Anwendungszeitstempel:    5847eb3f

        Fehlermodulname:    StackHash_0a9e


        Fehlermodulzeitstempel:    00000000

        Ausnahmeoffset:    0202522e

        Ausnahmecode:    c0000005

        Ausnahmedaten:    00000008

        Betriebsystemversion:    6.1.7601.

        Gebietsschema-ID:    3079

        Zusatzinformation 1:    0a9e

        Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789

        Zusatzinformation 3:    0a9e

        Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789



      When I used the ADE this summer (June 2016), everything was fine. So now all my old scripts/books are not readable anymore :/

      The same prolem occurs on both Windows PCs (Windwos 7, Windows 8.1).


      Would be very nice to get help, thanks. (I already reinstalled with cleaning the adept registry information, still the problem exists.)


      PS.: case number: 0220828034 (from adobe support-chat)


      Nachricht geändert durch Martin Prinz (added two images)