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Hi Fly Girl
Is the Rebel XSi a newly released model? I can see an XSi from 2008 (aka EOS450) which should definitely be supported by CC2017.
Out of interest, open Photoshop and go Help > About plugin > Camera RAW which will open a window like this and show what version of ACR you have iunstalled
Raw files from the XSi should be able to be opened by Photoshop CC out of the box.
Can you upload one of the CR2 files and post a link so we can download it and open it on our computers?
Trevor and John,
Finally figured out what it was.... Photoshop was reading my .cr2 files from my USB as corrupt. When I imported them via the card reader, it worked fine. Bummed that it took me 3 hours to get to that point, but happy I'm there.
Thank you both for your reply,
I'm running CS6.
Camera RAW 188.8.131.521 is installed.
My .CR2 Canon 5D Mark IV files will not open.
Any idea how I might fix this?
Simply put: old software cannot read Raw files from new camera without an update. In your case, there's unfortunately no update available.
- The 5D Mark IV was first supported in Camera Raw 9.7.
- Camera Raw 9.1.1 is the last ever Camera Raw update for CS6 so you'll never be able to read Raw files from the 5D Mark IV in CS6.
You've got a couple of options:
- Join the Cloud and open those Raw files In Photoshop CC, or
- Stay with CS6 and go the DNG conversion route which is free:
a) Download the free Adobe DNG converter from Digital Negative (DNG), Adobe DNG Converter | Adobe Photoshop CC
b) Batch convert folders of Raw files to DNG format
c) Edit the DNG files (not the Raw files) in CS6
Some people feel this extra step is a pain. If that's you, you'll have to join the Cloud - unless you've got Lightroom.
Others are happy with converting to DNG every time they shoot Raw.
It's up to you..
Thanks for the reply.
I'll stick with CaptureOne.
The reason I wanted to open a file in ACR is that it has a green fringing removal slider, which C1 (stupidly) does not. (It only has purple fringing correction, separate from the CA correction.)
Green fringing (separate from any Chromatic Aberration correction) is very rare. But, I happen to have some in a file I'm working on.