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I have bought Photoshop Elements 13 for about 2 years ago and now I wanted to install it, but the serial-number with [xxxx] was not accepted (invalid).

Guest
Jan 12, 2017 Jan 12, 2017

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I have bought Photoshop Elements 13 for about 2 years ago and now I wanted to install it, but the serial-number [xxxx] on was not accepted (invalid). So, what can I do?

[serial number removed by moderator]

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correct answers 1 Correct answer

Community Expert , Jan 12, 2017 Jan 12, 2017

Also, try once again and double and triple check that you have the numbers entered correctly.

Take a screen shot (don't post it here) so you'll have it when Adobe Support asks if you entered it correctly.

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LEGEND ,
Jan 12, 2017 Jan 12, 2017

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Please do not share any more of your serial number here. These are public, user-to-user forums. For serial number issues, you will need to contact Adobe support.

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Community Expert ,
Jan 12, 2017 Jan 12, 2017

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Also, try once again and double and triple check that you have the numbers entered correctly.

Take a screen shot (don't post it here) so you'll have it when Adobe Support asks if you entered it correctly.

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Adobe Employee ,
Jan 15, 2017 Jan 15, 2017

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Hi,

Please Contact Customer Care at the hyperlinked text itself to get your issue resolved.

Thanks,

Arshla

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