Login prompt at first start of Acrobat Pro DC

[Sandy_ocda]

We're deploying Acrobat Pro DC in our enterprise and a few machines get a login prompt, to Adobe, at DC first start. We've created a Transforms with the DC customization tool that adds our license number

msiexec.exe /q ALLUSERS=2 /i "AcroPro.msi" TRANSFORMS="Default-Silent.mst" /l %windir%\temp\axii.log

We've uninstalled DC and reinstalled it which seems to fix the issue. I'd like to understand what Acrobat is trying to do at first start.

Could this prompt be coming from the system not having a good Internet connection so Acrobat can phone home and verify it's license?

[ravinderg62643219]

Hi,

Serialization of Acrobat DC via customization wizard is not the recommended way for OS imaging scenarios.

Please try the below steps

1. Generate a prov.xml file on any machine connected to internet using the following APTEE tool command line:

"adobe_prtk --tool=VolumeSerialize --generate --serial=<serialnum> --leid=<LEID of product> --regsuppress=ss --eulasuppress

[--locales=list of locales in xx_XX format or ALL>] [--provfilepath=<Absolute folder path to prov.xml>]"

2. Customize Acrobat package using customization wizard for all other changes except serialization (do not enter serial and do offline exception in customization wizard).

3. Install the customized Acrobat DC  via setup.exe on the image.

4. Copy the prov.xml file created in step 1 on the image and run following APTEE command

     "adobe_prtk --tool=VolumeSerialize [--provfile=<Absolute path to prov.xml>] --stream"

5. Launch Acrobat for about a minute

6. Now use this image for deployment.

Please revert back in case of any issues

Thanks

Ravi