I'm having a nightmare of an issue trying to print on a Canon Pro-10 printer a 13" by 19" borderless print onCanon Photo Paper Pro Luster LU-101. Every time I try print it only around 8 x 11.
I'm using a MacBook with MacOS Sierra 10.12.2. I'm trying to print from Lightroom CC release 2015.8. I'm printing from the Print Module with the following settings.
- all margins set to 0
- cell size 12.95 in by 19 in
- page background checked - set to white
- profile managed by printer (although on previous prints I've had the Canon LU-101 selected)
under page set-up
- format for Canon Pro-10
- paper size A3+ 13"x19" 33x48cm borderless
Under the Apple Printer&Scanner preferences
- default paper size set to Super B/A3 (previous attempts set to A3). There is no A3+ option.
FYI, I was able to get it to print borderless in Photoshop CC release 2017.0.1. I did not change the Apple System Preferences. I picked the same paper size. The only extra step that I had do here is under the Scaled Print Size I had to select a height of 13", otherwise the scaled to fit media would leave approx. 1mm border at the top & bottom.
Please let me know if any additional information is required.
Thanks in advance for your assistance
I solved the problem by having one of my machine still having OS 10.11.6 El Capitan. Also I am still on Lightroom 2015.7
My main job is printing so i never upgrade OS or program until 6 to 12 months after release. If it is not broke do not fix it.
I have another computer where i test newer versions, but I always have a machine that I do not upgrade once it is working. I have one of my machines on a PC chip.
So you can call Canon technical support and see if they can fix their number is (800) 423-2366 8 to 8 EST
Canon gives free support for the life of the printer.
I was finally able to solve the problem after another attempt.
I must admit that the printer setting dialogue pop-up is less than stellar. Not sure if this is a Mac setting or something from Lightroom.
They key to the solution was the following under the printer setting dialogue:
- select paper handling under the pick list (default is layout)
- select A3+ 13"x19" borderless under the destination paper size
Saved this as a preset