2 Replies Latest reply on Jan 13, 2017 11:56 AM by Brad Lawryk

    AI format!

    tomc83602935

      Afternoon. I have purchased an AI format that I cannot open as I am on a Mac. Can this be refunded to my account? Thanks.

        • 1. Re: AI format!
          kanikas17063107 Adobe Employee

          Hi Tomc83602935,

           

          Could you please share the image id that you have licensed?

           

          Thanks.

          • 2. Re: AI format!
            Brad Lawryk Adobe Community Professional & MVP

            tomc83602935 wrote:

             

            Afternoon. I have purchased an AI format that I cannot open as I am on a Mac. Can this be refunded to my account? Thanks.

            Its an Adobe Illustrator file. Shouldn't matter if you are on a Mac or PC. Are you trying to open it in Adobe Illustrator? If not, that is what you need to do to open it. Being on a Mac does not make a difference.

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