10 Replies Latest reply on Feb 5, 2017 8:05 AM by Viebie

    Lightroom 6 not starting up

    Viebie

      Hi,

       

      I can't start up Lightroom anymore. The icon appears when I start it, but then it just keeps on loading and loading until I force it to stop and it says it's not responding. So I can't do anything. Can anyone help me with this?

       

      Thanks a lot.

        • 1. Re: Lightroom 6 not starting up
          Akash Sharma Adobe Employee

          Hi Viebie,

           

          Please follow the steps mentioned in Adobe Lightroom GPU Troubleshooting and FAQ and manually disable the GPU usage in Lightroom.

           

          Regards,

           

          Akash

          • 2. Re: Lightroom 6 not starting up
            Viebie Level 1

            Hi Akash,

             

            A bit of a late reply, but the problem is that it doesn't reach the stage in which I could do something within Lightroom itself. So I cannot follow these steps. Also, Finder can't find the mentioned map that I need to reach in case Lightroom doesn't start up.

             

            What to do instead?

             

            Regards,

             

            Arjen

            • 3. Re: Lightroom 6 not starting up
              Just Shoot Me Adobe Community Professional

              If you scroll down on the troubleshooting page linked to you will find a Manual way to disable the GPU option with LR closed.

              • 4. Re: Lightroom 6 not starting up
                Viebie Level 1

                Thanks JSM. But the thing is I cannot find this: %appdata%\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs.

                • 5. Re: Lightroom 6 not starting up
                  JimHess Adobe Community Professional & MVP

                  I don't know what operating system you're using. But on Windows it is necessary to go to the folder options and put a checkmark in the option to show hidden folders. Then you should be able to find the path that you need.

                  • 6. Re: Lightroom 6 not starting up
                    Just Shoot Me Adobe Community Professional

                    Are you on a Windows PC? If so that folder is probably hidden from your view. You could try the Search feature in the Start Menu.

                    Or better to go to the Folder options and Show hidden files and Folder along with System files.

                     

                     

                    folder options.PNG

                    • 7. Re: Lightroom 6 not starting up
                      Viebie Level 1

                      I'm on a Macbook unfortunately :-)

                      • 8. Re: Lightroom 6 not starting up
                        JimHess Adobe Community Professional & MVP

                        A quick Google search found this information. Maybe it will help.

                        Google

                        1 person found this helpful
                        • 9. Re: Lightroom 6 not starting up
                          Just Shoot Me Adobe Community Professional

                          It is in the same preference file on a Mac but in a different location.

                          Preference file and other file locations | Lightroom CC and 6

                           

                           

                          File locations in Mac OS X

                           

                          Note: The user Library file is hidden by default on Mac OS X 10.7 and later. For temporary access to the user Library file, press Option and choose Go > Library in the Finder.

                           

                          The Lightroom application file /Applications/Adobe Lightroom/Adobe Lightroom.app

                          Preferences  /Users/[username]/Library/Preferences/com.adobe.Lightroom6.plist

                          In Mac OS 10.9.x and later, to reset Lightroom's preferences, after you delete the above file, restart your Macintosh. Also, beginning with Mac OS 10.9, to fully reset your Lightroom preferences, in addition to deleting the plist file, press the shift + option keys immediately after you restart Lightroom, and select Reset Preferences from the resulting dialog box.

                          Catalog  /Users/[username]/Pictures/Lightroom/Lightroom Catalog.lrcat

                          Preview cache  /Users/[username]/Pictures/Lightroom/Lightroom Catalog Previews.lrdata

                          Smart Preview cache  /Users/[user name]/Pictures/Lightroom/Lightroom Catalog Smart Previews.lrdata

                          Catalog lock file  /Users/[user name]/Pictures/Lightroom/Lightroom Catalog.lrcat.lock

                          Note: The lock file prevents the catalog from being overwritten when in use.

                          Catalog journal file  /Users/[user name]/Pictures/Lightroom/Lightroom Catalog.lrcat-journal

                          Open catalogs use the journal file to check for incomplete database records. Do not delete the journal file unless you're deleting its associated catalog as well.

                          Catalog backup  /Users/[user name]/Pictures/Lightroom/Backups/[date and time of backup]/Lightroom Catalog.lrcat

                          Presets and templates  /Users/[user name]/Library/Application Support/Adobe/Lightroom/[preset or template folder]/[preset or template filename.lrtemplate]

                          Serial number  /Users/[user name]/Library/Application Support/Adobe/Lightroom/Lightroom 6.0 Registration

                          1 person found this helpful
                          • 10. Re: Lightroom 6 not starting up
                            Viebie Level 1

                            Thanks, this helps!