1 Reply Latest reply on Jan 13, 2017 3:20 PM by oksamurai

    OpenGL setup failed

    ugajardo

      Hello

       

      I have installed Adobe Character Animator, and when I tried to run the features of this program, the next message appeared on my screen "OpenGL setup failed. Updating your graphics card driver may fix this issue".

      I have an Intel HD(R) grapichs family, with main driver "igdumd64.dll" version 8.15.10.2291.

       

      My system says that I have the last version of my graphic card driver, but I know that my laptop is old (also I have Windows 7) and searching on the internet I have found two download options for my driver

      1. Download  Graphic Driver version 10.18.10.3496 (2014) . Appears on HP web 
      2. Download Graphic Driver version 8.15.10.2622 (2012).  Appears on Intel web

       

      Which one should I choose?

      Could I loose some functions if I do that?

       

      Thanks