1 Reply Latest reply on Jan 14, 2017 1:31 PM by Steve Grisetti

    Polaroid Cube - No Sound in Premiere Elements

    photobeckie8

      I bought my son a polaroid cube for Christmas a year ago, and for a year it has largely remained unused because of issues with the sound.  There is no sound on the videos when we open the origin file on the PC.  The only way we can get sound to work is to open the file in Windows Movie Maker, save as a new file, and then it will work and the video will play with sound.

       

      A few months ago my son got Premiere Elements and I was hoping Premiere elements would be able to handle/process these files.  It does not.  We get the error:  "The importer reported a generic error" and it can't open up a file directly from the Polariod Cube at all. 

       

      The work around I've found is to open the file in Windows Movie Maker, save it as a new file, and open this new file in Premiere Elements.  However, my son is 10 and he doesn't want to bother with this extra step, so he continues to ignore the cube and not use it. 

       

      Does anyone know of any type of update I might be able to do, either to the cube itself or to Premiere Elements 15, that will resolve this?

       

      thanks!

        • 1. Re: Polaroid Cube - No Sound in Premiere Elements
          Steve Grisetti Adobe Community Professional

          Unfortunately Polaroid is not very good at posting specs for this camera, so it's hard to know what's inside those video files.

           

          Are they MOV, AVI or MP4 files?

           

          Beyond that you'll need to download a free program called Media Info and open one of those video files in it. From the View menu, set it to Tree View and then post a screen shot of the data it displays to this forum.


          Then we'll be able to figure out if Premiere Elements or Polaroid is at the core of this problem -- and, hopefully, if it's easily fixable.