1 Reply Latest reply on Jan 17, 2017 1:51 AM by Nanaky

    Trouble downloading eBook (authorize computer error)


      I am trying to download a book from University Readers, and I accidentally clicked that I want to authorize without using an Adobe ID. Now it says it's unable to download because there is an 'error getting license'. I think I have an Adobe ID, so I need to be able to go back and input it instead of authorizing the computer to download without the ID. But now every time I restart and try to pull it up, it automatically comes up with that error and won't even let me choose to sign in.

        • 1. Re: Trouble downloading eBook (authorize computer error)
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.