11 Replies Latest reply on Jul 20, 2017 10:37 PM by John Waller

    Canon 5D Mark IV, Lightroom CC (2015.6) & Camera Raw 9.6

    MatthewG-28 Level 1

      Lightroom CC (2015.6) fails to import .CR2 images from my Canon 5D Mark IV. When going through the import process I see "Preview unavailable for this file" while beginning the import process.

       

      After hitting the Import button, another dialog says, "The files cannot be opened by Lightroom."

       

      I am able to open (and view) the files in Bridge and in Camera Raw.

       

      Am I doing something incorrectly?