• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

How do I find how much storage remains in my Document Cloud?

Explorer ,
Jan 14, 2017 Jan 14, 2017

Copy link to clipboard

Copied

I can see it for Creative Cloud, but not Document Cloud.

Views

8.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 05, 2022 Jan 05, 2022

Hello,

 

Thank you for reaching out.

 

Now, you may check the Document Cloud storage information on the Acrobat account online.

Open the Acrobat Online account using the following link: https://acrobat.adobe.com

and go to Documents. There you may check the total and used storage information at the bottom left corner of the screen.

 

Hope the information helps.

 

Thanks,

Meenakshi

Votes

Translate

Translate
Adobe Employee ,
Jan 14, 2017 Jan 14, 2017

Copy link to clipboard

Copied

Hi Sean.krauss,

For Adobe Acrobat DC subscription, the storage you get is 20 GB and to check the same, you may open the application>Home>Document Cloud, you will be able to see all the files in there along with the dates when they have been added and the file size.

Let me know if you still need help with this.

Thanks,

Supriya

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 15, 2017 Jan 15, 2017

Copy link to clipboard

Copied

Supriya,

Thank you for your response.  However, I don't think this answers my question.

I want to know how much room I have left.

So, I understand I get 20 GB, and that I can see the size of my files, which are organized into folders.  However, I cannot see the total size of my hundreds of files, or even the sum total of the size of files in folders.

Is your suggestion that I manually add up the file size of every document in my Document Cloud, then subtract the sum from 20 GB?  That seems pretty unreasonable.

Does DC not have a way to check this automatically?

Thanks again for your response.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

Hi All,

Sadly, we currently do not display the storage usage information for Document Cloud.

You may request for the same by filling the form in the link below:

Feature Request/Bug Report Form

Let us know if you need any other help with the application.

Thanks,

Supriya

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

Thank you for the response.

I sort of want to request the feature, but I'm also sort of hoping that it doesn't exist because Adobe is just saying 20GB without actually putting any sort of actual limit in place for whatever reason.  That's my hope. 

Thanks again!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Mar 10, 2017 Mar 10, 2017

Copy link to clipboard

Copied

I am simply repeating the original question since it was not answered.  Where can you view your storage usage percentage?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 05, 2022 Jan 05, 2022

Copy link to clipboard

Copied

The storage allocation is 2GB, not 20GB.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 05, 2022 Jan 05, 2022

Copy link to clipboard

Copied

I meant for the free storage, not subcription/paid storage.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

Copy link to clipboard

Copied

Hello,

 

Thank you for reaching out.

 

Now, you may check the Document Cloud storage information on the Acrobat account online.

Open the Acrobat Online account using the following link: https://acrobat.adobe.com

and go to Documents. There you may check the total and used storage information at the bottom left corner of the screen.

 

Hope the information helps.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 20, 2022 Mar 20, 2022

Copy link to clipboard

Copied

Thanks, but that's not working for me. I can see all of my documents, but the storage information on the bottom left just isn't there. 
I'm using an iPad running the latest iOS, & have tried both mobile & desktop websites. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 20, 2022 Mar 20, 2022

Copy link to clipboard

Copied

Sorry, that didn't sound very polite, let me try again!

Thanks for your reply MeenakshiNegi, it's very helpful but it's just not working for me. 

Any other suggestions?

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 19, 2017 Mar 19, 2017

Copy link to clipboard

Copied

I have the same unanswered question. This is way harder to find out than I thought it would be.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 17, 2019 Dec 17, 2019

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2020 Apr 10, 2020

Copy link to clipboard

Copied

I think the link for assets.adobe.com works only for Creative Cloud. Is there a similar thing for Document Cloud?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 08, 2020 Jul 08, 2020

Copy link to clipboard

Copied

For me it works correctly ("XXXmb" used is displayed in the left bottom corner)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 22, 2020 Aug 22, 2020

Copy link to clipboard

Copied

I can see the XXXmb in Creative Cloud, but not Document Cloud.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Aug 22, 2020 Aug 22, 2020

Copy link to clipboard

Copied

I still see no way to do this.  I definitely have waaaay over the limit saved in there.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 23, 2020 Aug 23, 2020

Copy link to clipboard

Copied

Thank You fuminari!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 21, 2022 Mar 21, 2022

Copy link to clipboard

Copied

open the application>Home>Document Cloud

source

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 21, 2022 Mar 21, 2022

Copy link to clipboard

Copied

Tried it on my laptop & there it was. So just not quite so compatible with the mobile version. 
Thanks for your help. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Mar 28, 2022 Mar 28, 2022

Copy link to clipboard

Copied

LATEST

Wow--this ticket has been on a journey!  

 

Thank you, Meenakshi, for letting us know that this has been resolved.

 

Sean

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources