1 Reply Latest reply on Jan 17, 2017 1:39 AM by Nanaky

    Trying to deauthorize account - adobe digital editiona

    daniz6493864

      I downloaded the newest version of adobe digital editions. I am trying to open an epub book borrowed from the public library and I receive the message "E_ACT_NOT_READY". I then follow instruction to deauthorzie my account by hitting command +shift + D. I enter my password and receive another message that says "Cannot deauthorize account. Try some time later" I have tried uninstalling and reinstalling the software, I have tried chatting with online support and nothing is working.

        • 1. Re: Trying to deauthorize account - adobe digital editiona
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.