1 Reply Latest reply on Jan 17, 2017 1:39 AM by Nanaky

    Trying to deauthorize account - adobe digital editiona


      I downloaded the newest version of adobe digital editions. I am trying to open an epub book borrowed from the public library and I receive the message "E_ACT_NOT_READY". I then follow instruction to deauthorzie my account by hitting command +shift + D. I enter my password and receive another message that says "Cannot deauthorize account. Try some time later" I have tried uninstalling and reinstalling the software, I have tried chatting with online support and nothing is working.

        • 1. Re: Trying to deauthorize account - adobe digital editiona
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.