4 Replies Latest reply on Jan 25, 2017 6:09 PM by Carrot_Top

    Photoshop CS5 won't start in Windows 8.1

    Carrot_Top Level 1

      Hello, all of a sudden I am unable to open Photoshop CS5 on my Windows 8.1 64-bit laptop. It has always worked fine up until about a week ago. I tried uninstalling recent updates, running it in compatibility mode, deleting Photoshop preferences, and a couple of other things recommended by Adobe in addition to uninstalling all of the Creative Suite programs and reinstalling them. I still cannot get it to work. The splash screen pops up and it seems to be loading, then at the "initializing" point I get a Windows popup that says, "Adobe Photoshop CS5 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" It includes a "close program" button. Does anyone have any suggestions? Thank you for any help, I have been tearing my hair out for days trying to fix this.

        • 1. Re: Photoshop CS5 won't start in Windows 8.1
          wadebaird

          Have you tried looking in the event viewer?

          • 2. Re: Photoshop CS5 won't start in Windows 8.1
            Carrot_Top Level 1

            Hello Wade, thank you for the reply. I looked at the event viewer, but have no idea what any of this means. Here is what it says about the most recent failure to launch:

            - System

              - Provider

             

               [ Name]  Application Error

             

              - EventID 1000

             

               [ Qualifiers]  0

             

               Level 2

             

               Task 100

             

               Keywords 0x80000000000000

             

              - TimeCreated

             

               [ SystemTime]  2017-01-12T02:34:07.000000000Z

             

               EventRecordID 70128

             

               Channel Application

             

               Computer Penelope

             

               Security

             

            - EventData

             

               Photoshop.exe

               12.0.4.0

               4d9d8f8e

               ntdll.dll

               6.3.9600.18438

               57ae642e

               c0000374

               00000000000f1b70

               488

               01d26c7c3f8e56f0

               C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

               C:\Windows\SYSTEM32\ntdll.dll

               96908731-d86f-11e6-8327-c454446b994d

             

            This is meaningless gibberish to me, so if you can enlighten me, I would be thrilled. Thank you!

            Barbara

            • 3. Re: Photoshop CS5 won't start in Windows 8.1
              Sahil.Chawla Adobe Employee

              Hi Carrot,

               

              Please go to the Control Panel, and then Programs and Features. And please select Microsoft Visual C++ 2012, 2013 and repair it. Restart the computer, and then let me know if the application works.

               

              Regards,

              Sahil

              • 4. Re: Photoshop CS5 won't start in Windows 8.1
                Carrot_Top Level 1

                Hello Sahil,

                Thank you for the suggestion! I did the repair of Microsoft Visual C++ 2012, but do not have 2013 and restarted. I also have 2008 & 2010, but they don't have a repair option. Unfortunately, Photoshop still won't start & I am getting the same message from Windows.