1 Reply Latest reply on Feb 8, 2017 9:55 AM by Tariq Dar

    "Retrieving your information" bug, when trying to sign.




      I used to put facsimile in Acrobat pro, and it was perfect.

      Click "fill&sign" then sign and pick up the image with signature and stamp.


      Now, when i'm opening "fill&sign" on the panel on the right, the window freezes with "Retrieving your information" and nothing happens (screenshot is attached).

      Then when i'm trying to sign and clicking "Sign", loading status (squares) also freezes without further changes.

      16-01-2017 09-28-06.jpg


      Could you please support on this?


      Thank you.