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How to activate second memebership

New Here ,
Jan 16, 2017 Jan 16, 2017

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Been searching for a solution for a while now. Here is my situation: I have got a Macintosh desktop computer on which I initially purchased an annual membership of CC. This will be soon added by a Windows desktop computer on which I plan to run some of the apps from the annual membership as a copy. As a third computer I am using a Macbook Pro. For this computer I purchased a second membership specifically for photography with Photoshop and Lightroom only. Now if I try to install those two apps from the second membership the full membership apps are only available after login with my Adobe account. I cannot find a way to specifically choose the second membership and install those two apps from there. How can I do this?

If I install Photoshop for example, it activates the Macbook in the annual membership. You gave us a fine and logic solution by just deactivating devices from a membership but forgotten about the other way round. It is really frustrating because I am paying for the second membership since  December 2016 and still cannot use it.

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correct answers 1 Correct answer

LEGEND , Jan 16, 2017 Jan 16, 2017

You probably need to create a second account for the second subscription

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN

...

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LEGEND ,
Jan 16, 2017 Jan 16, 2017

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You probably need to create a second account for the second subscription

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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New Here ,
Jan 16, 2017 Jan 16, 2017

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Wow! That is what I call a quick response. Got me a cup of coffee and-woosh-here is the reply. Thanks, Ned. Will contact support.

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