10 Replies Latest reply on Jan 24, 2017 3:41 PM by Karl Heinz Kremer

    Acrobat Professional DC

    rodm95385283

      I am running Windows 7 and I recently installed Acrobat Pro DC. I get a crash each time I try to edit a pdf document with the following:

       

      Problem Event Name:APPCRASH
        Application Name:Acrobat.exe
        Application Version:15.9.20069.28170
        Application Timestamp:560c3bd3
        Fault Module Name:MSVCR120.dll
        Fault Module Version:12.0.21005.1
        Fault Module Timestamp:524f7ce6
        Exception Code:40000015
        Exception Offset:000a7676
        OS Version:6.1.7601.2.1.0.256.48
        Locale ID:1033
        Additional Information 1:dd20
        Additional Information 2:dd20237c8f5fc2ca059d8955e89d1295
        Additional Information 3:267c
        Additional Information 4:267c7c1cb50e8e56aa19db88ceaf1349

       

      I have tried to run the repair and also have restarted several times. Any assistance you can provide would be extremely helpful. Thanks in advance for your assistance.

       

      Regards,

       

      Rod