2 Replies Latest reply on Feb 1, 2017 10:03 PM by adeep93

    "INSUFFICIENT MEMORY" How can i increase the processing memory?

    albertop92059950

      When i try to compare 2 documents my Acrobat send me the message "INSUFFICIENT MEMORY" How can i increase the processing memory?

        • 1. Re: "INSUFFICIENT MEMORY" How can i increase the processing memory?
          Akki_24 Adobe Employee

          Hi Albertop92059950,

           

          Please share your system specification, what is the operating system you are working on and exact version of the Acrobat Application.

          You can check that by Launch Acrobat>Help>About Acrobat and check for the update as well(if any available)

          Also, the document that you are trying to compare are they pdf files or in a different format?

           

           

          Regards,

          Akanchha

          • 2. Re: "INSUFFICIENT MEMORY" How can i increase the processing memory?
            adeep93 Adobe Employee

            Hi,

             

            Greetings! I am sorry to hear that you are facing issues with the compare feature.

             

            It would be great if you could help us with a few queries that will help us in investigating the bug:

            •    What is the version of Acrobat Pro that you are using?

            •    Can you please share the file which you’re selecting as both ‘Old File’ and ‘New File’ so that we can try to reproduce the issue at our end?

            •    Can you please confirm that this issue is happening with that specific file or with other files also?

            •    Also, please can you confirm that issue is happening on some other machine, if you’ve one with you?

             

            Thanks,

            Adobe Acrobat Team.

             

            Getting version of application (Acrobat )

            1.    Click on 'Help' menu in application.

            2.    Click on 'About Adobe Acrobat…'