Order error

[kenc26628061]

I bought a lightroom with the redemption code and serial number, it says processing the order for up to 24 hours and its been over 24 hours and the code is still not working.

Thanks

[John T Smith]

Which code is not working?

Redemption code to get a serial number, or the serial number to activate the program?

[kenc26628061]

The serial number is not activate the program..It  says its invalid.

[Atul_Saini]

Moving the discussion to Downloading, Installing, Setting Up​

Hi Kenc26628061,

As you have mentioned that you got Invalid Serial Number error when you tried to put in the serial number after redeeming it, I would request you to try the steps mentioned on this link:- Error: "The serial number is not valid for this product" | Adobe Creative Suite​.

To get more information on redemption code please check this link:- Redemption code help​.

Please feel free to update the discussion in case you need further assistance with this.

Thanks.