4 Replies Latest reply on Jan 27, 2017 12:03 AM by nixpt

    Error Message: Error getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

    Thatvegan

      Hello, I've been trying to download an ebook from a trusted online source recommended by my post-secondary professors.

      I've been following the instructions below:

      (I am using a Macbook Air)

      Screen Shot 2017-01-16 at 5.22.39 PM.png

      After following all of the steps in the above image, I still was given an error message (multiple times):

      Error getting License. License Server Communication Problem:

      E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

       

      What can I do to resolve this issue?