So are you saying your graphics system is an Intel GPU or an nVidia GeForce GPU? It makes a huge difference.
This fall nVidia introduce a series of drivers that "broke" a number of programs, including Premiere Elements. The most recent set of drivers seem to have fixed this issue -- but I'd very much recommend you go to the nVidia site and get the latest drivers and see if that fixes your issue. If not, it gets more complicated, but there are other things to try.
Thank you Steve, but I did it too, I got also the latest version of the driver, downloaded from nVidia site, but no way to open Premiere editor box.
At the moment the only way to start properly Premiere Elements is removing the driver of Intel GPU, keep just Windows basic driver (and the resolution of my screen dramatically falls off) and I can launch Premiere succesfully. At start, I see an Adobe advice that tell me to update driver for better result, but then the program starts and I can do my work.
If you have other suggestions they are welcome
If you've got an nVidia card and driver, you should not have an Intel graphics driver at all, Frances.
I thought so, but when I've bought this computer it was already supplied with nvidia and intel card by the manfacturer.
AnywayI've tried to disable the first one and then the other card to see if Premiere starts, but it won't works.
I'm not sure what you mean by "I've tried to disable the first one and then the other card to see if Premiere starts, but it won't works."
hi Steve, here what I do..
I open the Control Panel and the Device Manager folder, here I open Graphic Card from listed devices and I made a click on nvidia or intel one, so I choose "Disable" from the listed buttons and the computer runs with just one of the two cards, then I do the same with the other, but I can't get a good result
What happens if you go to Programs and Features and uninstall the Intel Graphics Driver?
I'm still not sure why the computer's manufacturer sold you a computer with both an Intel graphics system and an nVidia graphics card.