1 Reply Latest reply on Jan 17, 2017 11:04 AM by Sue Garibaldi

    Drawing deleted.

    cassiekatcan

      The app froze on my Ipad while I was drawing. I closed down the app entired and started it back up, only to find 90% of the drawing had been deleted. I checked out the undo button but it's as if my work was never even there. I even logged in to my account through my phone, and the drawing was still almost completely gons. I'm extremely disappointed as I had spend hours on this drawing. Is there any possible way to retreive it?

        • 1. Re: Drawing deleted.
          Sue Garibaldi Adobe Employee (Admin)

          Hi Cassie.


          I'm really sorry about your lost work. I'm not sure what's going on. A few questions:

          What version of Sketch are you using?

          What mobile platform and what version of the operating system are you using?

          What device are you on?

          When you log in with your Adobe ID to Adobe Creative Cloud, can you see the drawing there?

           

          Let me know so I can try to figure out what's going on.

           

          Sue.