Photoshop CC(2017) freezing on startup

[jessicad65247659]

Hi everyone,

I've been having a problem with photoshop that I can't figure out, hopefully someone here can give me a hand. I can't get photoshop to launch on my Macbook Pro. I'll get the loading screen, then the main workspace pops up, but no content loads, just a gray window and the loading cursor (pics below). When I right click the application it says that photoshop has stopped responding, and I have to force quit the application. Same thing happens if I relaunch. The only thing that helps is restarting my computer, but the next time I close and relaunch photoshop the same thing happens.

Up until now, this has been happening on my Macbook Air, so I figured that the problem was just too little processing power. I switched from Chrome to a lighter browser and I didn't have the problem anymore. However, I just upgraded to a Macbook Pro 15 in, which should be more than enough to handle chrome and photoshop at the same time, but it's still happening. I migrated everything over from my old to my new computer, so if it's a bad file, it could have been transferred with everything else. I've already tried removing chrome extensions, reinstalling photoshop/chrome, updating, creating a new photoshop preferences file, nothing has helped.

If anyone has any ideas why this is happening/how to fix it, I'd appreciate it!

Thanks,

Jessica

[jharsem]

Hiya Jessica,

it's unlikely chrome would cause you any grief on this. As you said you did already try the (command option shift) preference file reset (Preferences in Photoshop - One thing that might be helpful is to have a look in the console  and see if anything appears repeatedly out of kilter.

The console app shows you the logs generated by your system (there will be quite a few)  but the information displayed is quite technical, but you can filter the list by a term so this *might* shed some light as to what is causing issues (the lig below was generated by me starting my Photoshop CC but obviously your mileage may vary a little).

[jessicad65247659]

Thanks for the reply jharsem​! I'll give it a shot and see if anything shows up. Unfortunately, I  had to restart my computer so that I could get the programs to work, so now I'll have to wait until the problem happens again to test that (I'm sure it'll happen soon...) I don't know anything about system logs but it might give me something more to go off of.  I'll update once I've tried it out, thanks!

[henryhbk]

Any progress on this issue? Happens to me consistently. Now as additional information, it happens if I've actually used other applications since my mac starts. if I restart my mac and once the finder comes up start PS 17, it works great as long as I don't close it. If I open multiple other apps first, it hangs at the "reading preferences" part of startup...