5 Replies Latest reply on Jan 18, 2017 2:25 AM by Beverley Gray

    Adobe Video Stock purchase problem

    nunziog2480092

      Hi, i purchased an adobe video clip in full hd (clip id is 108408062), and the payments go well (i receive a confirmation's text message from my bank about the purchase), but the system was unable to resolve the request, and i receive no mail about that. I get this error:

       

       

      Schermata-2017-01-18-alle-09.31.14.jpg

       

       

       

      I buyed the clip because the money was already deducted, but i have no access to this clip at all.

       

      If you want, i can send you the confirmation message received from my bank.

       

      Waiting for your answer.

       

      Nunzio Gaeta